Senior Digital Asset & Derivatives Support Specialist

Questrade Financial Group (QFG), through its companies
- Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure. At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.

Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.

This job posting is for an existing vacancy.

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

The Senior Client Support Specialist
- Digital Asset & Derivatives (Crypto) is a high-tier subject matter expert dedicated to achieving First Contact Resolution (FCR) for specialized, complex digital asset trading, leveraged derivatives, and blockchain infrastructure inquiries. By adopting the "You touch it, you own it" mantra, this role eliminates siloed support, empowering the specialist to completely own the client journey across spot markets, derivatives pipelines, multi-bank fiat routing, and integrated venue custody.

As Questrade scales its product ecosystem, this position serves as the ultimate technical authority for advanced market instruments—bridging the gap between our internal core ledger, decentralized oracle networks, and global institutional liquidity providers.

• Client Ownership & Technical Support:
  Serving as the primary, high-tier point of contact for complex digital asset trading inquiries, dedicated to achieving First Contact Resolution (FCR) and acting as the specialized owner of the client journey.
• Trade Execution & Derivative Operations:
  Investigating and resolving trade execution issues for digital assets, leveraged derivatives, and event-driven contracts, ensuring efficient execution, resolving margin maintenance anomalies, and managing complex pricing variances.
• Asset Custody, Settlement & Reconciliation:
  Managing complex asset settlement across integrated exchange custody and international sub-custody vaults, while reconciling portfolio discrepancies between internal core bookkeeping ledgers and third-party execution reports.
• On-Chain Forensics & Fiat Integration:
  Utilizing blockchain data and ledger forensics to diagnose network congestion and staking mechanics across Layer 1 and 2 networks, while troubleshooting API-driven fiat funding methods and instant token networks.
• Risk, Compliance, & Process Optimization:
  Investigating transaction anomalies and account flags using KYC/AML monitoring tools, while proactively contributing to the evolution of internal runbooks, risk controls, and platform scaling.

• Have minimum 1–2 years of related work experience in a…