Relationship Manager, TSX Trust

Venture outside the ordinary - TMX Careers The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we’re powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action? This role is the key relationship management contact for a group of investment dealers for the Registered Product business line. The position is responsible for: responding to enquiries from clients with respect to the daily administration of the client’s registered plan accounts; ensuring that clients are administering their registered plan accounts in accordance with TSX Trust issued policies and procedures;

and determining which issues that may arise are required to be escalated to the Director - Dealer Services. This role is hybrid (2 - 3 days/week in the office) - based in Toronto, ON.

• Responding to daily client (Agent) queries in areas of registered plan administration, locked‑in account processing, estate settlements and beneficiary designations.
• Liaising with CRA and provincial pension commissions to ensure all documentation is current and meets regulatory requirements.
• Working with the cash management group to ensure accurate opening, closing, and updating account information on our custody platform.
• Preparing monthly account statements for clients.
• Processing monthly billing.
• Calculating monthly interest payments payable to clients.
• Monitor legislative requirements and updates through external sources, including the Canada Revenue Agency, provincial pension regulators, law firms, etc. Advise management of changes as they arise.
• Making regulatory or policy changes to internal and external administration guide.
• Communicating legislation and policy changes to Agents once finalized by management and GCO.
• Ensuring receipt of documentation required from Agents. Including monthly AML and Terrorism Financing certificates, annual certificates of compliance, tax remittances and certificates of incumbency.
• Drafting responses to audit confirmation requests.
• Following up with clients regarding overdue invoice payments.
• May be required to attend business entertainment events and/or conferences.

• 5+ years within the Financial Services industry.
• Specialized knowledge of retirement products, including: RRSPs, TFSAs, RRIFs and RESPs.
• Basic understanding of interest rates and interest calculations.
• Strong communication skills, including writing and presentation skills.
• Experienced in research and development of written communication.
• Working knowledge of Google Enterprise products, Microsoft Office (Word, Excel, PowerPoint) and Adobe Acrobat.
• Focus on following policies and procedures when completing tasks with strong attention to detail.
• Strong organizational, interpersonal and communication skills.
• Ability to work with senior officers of corporations and a strong desire to develop and maintain positive client relationships.
• Ability to work independently with minimal supervision.
• Ability to be flexible and engage staff at all levels.
• Read and analyze documents.
• Ability to organize and prioritize tasks.
• A good working knowledge of the securities industry and capital markets.
• A willingness and ability to adapt to a changing environment and…