Processing Analyst

At CAAT, we’re passionate about what we do. And it shows! Here, you’ll find a cultural spark in everything we do – from the way we partner with members and employers, to the way we work, collaborate, and grow. It doesn’t just feel different  is different. We’re one of the fastest-growing pensions in the country for a reason. We challenge the status quo, making a real impact on the hundreds of employers we serve – from education institutions to major corporations and household brands.

And we’re just getting started. Driven by core values and a shared purpose, we’re fierce champions for better retirement security, known for our can‑do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit, we’d love you to be a part of it.

We are seeking a Processing Analyst to join our Member Services team responsible for executing key operational tasks that support the integrity and efficiency of pension delivery. The successful candidate will play a key role in ensuring that member, employment, and personal information is accurate and complete, required documentation is received and reviewed, and communications are delivered in a timely and professional manner.

• Process and update member data, including demographic changes, employment status, and personal information, ensuring accuracy and completeness in the pension administration system.
• Support pension administration transactions, including enrolments, compliance activities, and leaves of absence.
• Investigate and follow up on missing or inactive members using internal tools and available resources, coordinating escalations as needed.
• Receive, sort, and process incoming mail, printed materials, folders, documents, and cheques.
• Review and validate incoming documentation to ensure completeness, legibility, and alignment with plan requirements.
• Draft and send clear, professional correspondence to members or third parties to resolve outstanding documentation issues, gather missing information, or clarify submissions.
• Respond to inquiries and collaborate with internal teams to ensure required documents are collected, reviewed, and uploaded.
• Assist in updating standard operating procedures and internal job aids as processes evolve.

• Post secondary education in business administration, finance, or a related field.
• 1-3 years of experience working within financial services, pension administration, public sector pension administration, or a related service environment.
• Strong attention to detail, excellent analytical skills, time management skills, and a mathematical aptitude.
• Excellent communication, teamwork, and attention to detail.
• A customer‑focused mindset and the ability to pivot.
• Proficiency with Excel and a technical aptitude.
• Understanding of pension administration systems, pension plan tests, and applicable legislation is considered an asset.
• CEBS or PPAC Certification is considered an asset.

The target hiring salary for this position is $57,800.00-$68,000.00. Placement within our salary range will be based on factors such as internal equity, market conditions, and the candidate’s experience, skills, and qualifications relevant to the role.

At CAAT, we believe innovation, passion, and purpose are ingredients for a great work environment. We’re incredibly proud of our people and the remarkable impact they have as catalysts for change. We’re committed to attracting and keeping great talent, which means competitive compensation, exceptional benefits, and an environment where people can grow and thrive. When you work with CAAT, you’ll enjoy:

We never stand still. As we grow, so do you. Enjoy a place that provides…