Fraud Investigator

Toronto Corporate Office
3280 Bloor St W
(Centre Tower, 7th Floor)
Etobicoke, ON M8X 2X3, CAN

Toronto Corporate Office
3280 Bloor St W
(Centre Tower, 7th Floor)
Etobicoke, ON M8X 2X3, CAN

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Meridian’s FMCS team supports Meridian Credit Union and Meridian One Cap (collectively “Meridian”). This position provides support to the FMCS team through the performance of specific tasks related to the Fraud Management program while ensuring the highest quality of Member experience.

Applicants to this role must be available to work flexible hours – including Mon-Fri 8am-12am, weekends, and holidays.

• Monitor fraud detection software and review events for suspected fraud on a timely basis.
• Place outbound and receive inbound calls to review transactions identified by the fraud detection software. Handle internal and external inquiries related to fraud issues. Communicate decisions to Members with tact while adhering to all appropriate policies and procedures.
• Perform appropriate investigations to determine the legitimacy of transactions.
• Maintain an appropriate balance between fraud prevention and Member experience.
• Support the Senior Fraud Investigators and broader FMCS team through the review and monitoring of accounts for risk assessment purposes.
• Monitor various detection reports and infrastructure, and make appropriate decisions on when to verify transactions (e.g. velocity reports, Interac Association fraud alerts, etc.).
• Assist with the detailed analysis and investigation of financial transactions that are reported as fraudulent. Make pay and/or no-pay decisions for fraud claims within approved limits based on available facts and completed investigation, and elevate when appropriate. Articulate these decisions to Meridian Delivery partners in an accurate and efficient report format.
• Perform all administration functions in relation to loss write-offs.
• Respond to Branch/Contact Centre/Credit department inquires.
• Review and adjudicate credit applications from a fraud perspective for a diverse lending portfolio including secured loans, unsecured loans, credit cards, and auto loans submitted through in-person or digital platforms.
• Review new credit card application using fraud detection tools and mitigate losses effectively.
• Escalate identified concerns, patterns, trends, vulnerabilities, and other information as appropriate to FMCS leadership.
• Accurately and efficiently document all actions and decisions in line with FMCS policies and procedures as appropriate.

• Good working knowledge of financial products, services and operational policies and delivery systems, including organizational structure and risk management methodologies.
• Strong knowledge of Microsoft Word and Excel.
• A methodical and detail-oriented approach to problem solving that showcases strong analytical and critical thinking skills.
• A proven ability to manage multiple assignments and competing priorities.
• Comfort with time-sensitive, demanding, and less-familiar situations, using information from the investigation, policies and procedures, and precedent. A passion for learning and ability to acquire knowledge necessary to address new challenges.
• Exhibit tact and diplomacy to respond to inquiries from internal partners (i.e. Branch, etc.), external partners (i.e. government agencies, etc.) and Meridian Members.
• Ability to maintain a high level of professionalism when communicating with all stakeholders.
• Clearly articulate observations and recommendations in an organized and understandable format…