Bilingual Case Support Coordinator; hybrid
We're searching for a bilingual (French and English) individual with experience in financial services.
Location: Toronto
Setup: Hybrid
Pay: 60-65 k base salary + 10% target bonus
Additional comp: Day 1 benefits, health spending account, RRSP match, 4 weeks of paid time off
The Cause:Instead of helping large financial institutions increase profits, you'll be helping everyday Canadians navigate disputes and receive fair treatment. You'll play a meaningful role in resolving complex cases and making a real difference for consumers, while educating and protecting their financial well-being along the way.
Duties:You'll manage a portfolio of financial dispute investigations from start to finish, including matters involving fraud, scams, intercepted e-transfers, identity theft, credit card disputes, and non-sufficient funds (NSF).
Responsibilities include:
- Guiding claimants through the investigation process
- Gathering information about disputes
- Collaborating with consumers, financial institutions, and other stakeholders
- Managing multiple cases simultaneously while ensuring accuracy, fairness, and attention to detail
- Delivering balanced, well-supported resolutions
Education:
- 2+ years in banking, finance, investments, insurance, claims, fraud, mortgages
- Post-secondary education in business, finance, economics or related field
- Strong empathy, and critical thinking skills
- Ability to craft professional written correspondence in both French and English
** this is not a call center role**
* Bilingual Source does use AI as part of the recruitment process, however, our selection process is strictly done by humans.
This is an active opening with a current client where French is required for the job.
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