Fraud Investigator

Synopsis of the role

The primary function of this role is to identify, review, assess and mitigate the potential risk associated with new credit applications and/or existing accounts. This role would partner closely with the client directly, and equally with internal fraud and business consultants, product managers, operations partners, and senior leadership.

• Investigate fraud alerts triggered by new applications.
• Review application documentations provided by applicants.
• Partner with internal client departments, such as credit risk, fraud strategy, compliance, etc.
• Confirm or clear fraud alerts triggered by new applications.
• Review, maintain and optimize rules that trigger fraud alerts.
• Generate performance reports for leadership.
• Timely reporting of current and historical fraud trends to enrich consortium data.
• Prepare and present findings to internal leadership groups with recommendations for process improvement.

• 3+ years of relevant fraud experience in the detection, identification, investigation of fraudulent activity.
• 3-5 years of customer service or client facing roles within financial services, and/or telecommunications, insurance sectors.
• Intermediate/expert knowledge of credit adjudication processing, policies and best practices required.
• Basic knowledge of AML and FINTRAC are required.
• Knowledge of fraud case management systems.
• Industry association/membership preferred; fraud/risk specific.
• Strong interpersonal, oral and written communication skills required.
• Proficient computer skills including, MS Office Suite, Google Suite and SharePoint.

• Product knowledge and experience interpreting credit bureau reports and utilizing fraud tools such as Citadel or FraudIQ Manager would be an asset.
• Strong oral presentation skills required as the ideal candidate will prepare and present findings directly to the client.
• This position requires critical analytical thought, investigative review techniques, a sound fraud background, and the ability to quantify and qualify emerging fraud trends.
• This role may involve a customer facing element where strong emphasis will be on customer experience, time sensitive resolution and building trustful relationships.
• The successful candidate will be proficient in a queue based fraud detection system, with the knowledge, skills and ability to balance both productivity and quality decision making with detailed rationale.

This is an existing position