Operations Officer III

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.

Prime Hires is seeking a skilled Operations Officer III to join our client in support of an existing vacancy.

Contract Period: 5 months with potential to extend or convert

Pay Rate: $28.85 per hour

Location:
Toronto, ON

Location Type:
Hybrid

Business

Hours:

Monday – Friday, 9:00 AM - 5:00 PM

• Perform independent reviews of EFTR data discrepancy and data incompleteness, Remediate EFTR records, Validate data accuracy through reconciliation, verification, and exception handling.
• Act as a key operational subject matter expert for EFTR (Electronic Fund Transfer Reporting) regulatory reporting, providing technical guidance, issue analysis, and process support within AML Operations.
• Support and contribute to the design, enhancement, and implementation of operational workflows, system changes, and process improvements to strengthen regulatory compliance and operational efficiency.
• Execute EFTR reporting and remediation activities in strict adherence to regulatory requirements, internal procedures, and control standards, ensuring accuracy, completeness, and timeliness.
• Perform advanced analysis and execution of AML reporting activities, including consolidated or aggregated reporting, where applicable.
• Proactively identify, assess, and escalate operational issues, data quality gaps, or control weaknesses, engaging appropriate partners to drive resolution and maintain service and compliance standards.
• Serve as a point of contact for complex or nonstandard EFTR matters, supporting consistent interpretation and application of reporting requirements.
• Independently prioritize and manage workload to meet operational, service, quality, and productivity targets across competing deadlines and volumes.
• Execute transactions and remediation activities accurately and on time, in line with established procedures, controls, and formal or informal SLAs.
• Exercise sound discretion in handling confidential information and sensitive correspondence, escalating issues appropriately.
• Identify, manage, and escalate risk by recognizing unusual, high‑risk, or nonstandard transactions and ensuring appropriate controls and documentation are applied.
• Actively support internal/external audits and regulatory reviews, including providing explanations, supporting documentation, and operational insights, contribute recommendations to address findings or gaps.
• Maintain awareness of emerging AML / EFTR regulatory requirements, risks, and operational impacts, and support the assessment and implementation of necessary changes.
• Operate in alignment with enterprise risk management frameworks, including AML, Regulatory Reporting, and Business Continuity Management expectations.
• Contribute positively as an experienced team member, supporting a culture of quality, accountability, collaboration, and continuous improvement.
• Demonstrate strong organizational and time management capabilities, with the ability to manage high volumes of work under strict regulatory deadlines.
• Actively build and deepen functional expertise, sharing knowledge, best practices, and lessons learned across the team.
• Provide guidance, coaching, and informal training to less experienced team members on EFTR processes, tools, and regulatory expectations.
• Participate in cross training, process shadowing, and development activities to strengthen individual and team capability.
• Communicate proactively, keeping leaders and partners informed of status, risks, trends, and emerging issues.
• Promote an inclusive,…