Service Representative Financial Group

Position: Service Representative at BMO Financial Group
Elevate your career as a Senior Service Representative with BMO Financial Group. This role focuses on processing international trade transactions and requires compliance with regulatory standards.

Join BMO in delivering operational excellence by supporting the processing of Import and Export Letters of Credit, as well as managing documentation collections. With a focus on customer service, you'll handle service requests and inquiries while mentoring junior team members. Your analytical skills will be crucial for ensuring transaction accuracy and compliance.

Key Responsibilities:

• Support change management and process execution

• Organize work for accuracy and completeness

• Execute routine service tasks within SLAs

• Analyze problems and recommend solutions

• Communicate with stakeholders to meet objectives

Requirements:

• 2-3 years relevant experience or equivalent education

• Knowledge of international trade regulations

• Proficient in MS Office

• Strong analytical and problem-solving skills

• Bilingual in English and French

Leverage your skills in customer service and problem solving to contribute to BMO's mission.