Account Trasnfers Team Lead

Position Overview
The Team Lead reports directly to the Manager of Account Transfers and effectively assists in ensuring the established service level agreements of the department are met. The role works closely with other Team Leads across Richardson Wealth. The Lead will process complex account transfer requests and transfers forwarded by Management. The incumbent is the first point of contact for escalations brought forth by Team members, Branches, and other Operational Departments.

Key Accountabilities

Signature guarantees transfer forms.

1st tier escalation for the Account Transfer Team.

Responsible for training new employees.

Effectively communicate in a team-oriented environment: function as liaison between Departments, Fidelity Clearing and external Financial Institutions.

Escalate significant issues to Manager of Account Transfers.

Supporting the different lines of the Account Transfer Team:
Transfer Ins, Transfer Outs and Transitions/Migrations, both Aton and Non-Aton.

Assists individual team members with competences to ensure accuracy of processing

Overseas/processes corrections on account errors.

Reviewing/Maintaining Standard Operating Procedures and looking for efficiencies within the Department

Qualifications

Must have 5 + years of back-office experience in financial services

Ability to prioritize issues

Excellent communication skills, verbal and written

Flexible work hours

Demonstrate Leadership skills

Positive attitude that will work with all different individual characteristics of team members

Knowledge of CIRO policies and procedure

The expected annualized base salary range for this role is $62,400-$78,000.
The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, and the consideration of internal equity.
Richardson offers a competitive total rewards package in addition to the base pay, which includes a performance-based incentive plan, comprehensive health & dental benefits, a group RRSP matching plan and paid time off.

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