Senior Analyst, Retail Lending Account Management

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered  team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

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What you'll be doing  As the Senior Analyst, Account Management, Retail Lending, you will be responsible for analyzing operational results of credit processes and provide recommendations for improvements to enhance efficiency and customer satisfaction. You will get the opportunity to liaise with other departments and external vendors to establish collaborative relationships, provide expertise, and communicate research results. At CIBC we enable the work environment most optimal for you to thrive in your role.

You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.
How you'll succeed   Data analytics - Collect and analyze data to support the development of account management strategy design.
Portfolio reporting - Develop, produce, and analyze, specialized and highly iterative portfolio management reporting.
Credit knowledge & problem solving - Apply combination of technical skills, credit knowledge and creative problem-solving skills develop models and ‘what if’ scenarios to evaluate a range of potential options available to management.
Who you are  You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way. You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making. You love to learn. You're passionate about growing your knowledge, and you know that there is no limit to what you can achieve.

You can demonstrate experience in working with SAS (mainframe, PC SAS, or Enterprise Miner) or similar data mining software (i.e. SQL, SPSS), databases, Microsoft Word, Excel, Outlook and PowerPoint. It’s an asset if you are familiar with TRIAD or other adaptive control products and possess working knowledge of credit card portfolio performance drivers
You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity. Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.
What CIBC Offers  At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and Moment Makers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
* Subject to plan and program terms and conditions
What you need to know  CIBC is committed to creating an inclusive environment where all team members and clients…