Fraud Operations Manager

Position: Fraud Operations Manager at BMO
Lead the Fraud Operations team at BMO to protect customers from card fraud losses. Oversee detection, investigation, and prevention activities in a dynamic environment.

As a Fraud Operations Manager with BMO, you will direct a talented team focused on mitigating fraud within card products. You will leverage your expertise in fraud analysis, operational performance, and strategic oversight to enhance customer outcomes and strengthen fraud controls. This role is pivotal in ensuring regulatory compliance and driving organizational excellence.

Key Responsibilities:

• Lead detection and investigation of card fraud cases

• Drive fraud loss prevention while optimizing customer experience

• Oversee compliance with regulatory and risk frameworks

• Provide expert guidance on emerging fraud risks

• Analyze fraud trends to deliver actionable insights

Requirements:

• 5+ years of leadership in fraud operations or financial crimes

• Deep understanding of debit and credit card fraud

• Experience in risk-based decision making

• Strong verbal and written communication skills

• Proven analytical and problem solving abilities

Enhance BMO's fraud prevention capabilities while fostering a culture of accountability and continuous improvement.