Head of Domestic,Senior Product Manager Job Toronto area,Ontario Canada,Finance & Banking

Position: Head of Domestic Payments, Senior Product Manager

Citi is looking for a senior payments leader to take full ownership of Canada's domestic payment product portfolio — spanning real-time, batch, and legacy rails — and define the next chapter of how Citi serves the country's largest corporates and financial institutions. Sitting within Citi's Services organization and reporting to the Canada Payments Head, this role combines strategic product leadership with direct team management, making it one of the most high-impact positions in Canadian transaction banking.

The person in this role will set the product vision, manage P&L, and represent Citi at the industry level — shaping the future of domestic payment infrastructure in Canada.

Responsibilities

1. Strategic Product Management & Commercial Growth

Product Roadmap & Vision: Formulate and execute the 3–5 year strategic roadmap for Canadian domestic payment products, balancing innovation with the resilience of established rails

P&L & Revenue Management: Take full ownership of the domestic payment product revenue, pricing strategies, transaction volume growth, unit economics, and margin expansion.

Market Commercialization: Collaborate closely with Sales, Corporate Banking, and Implementation teams to position product capabilities, respond to high-value RFPs, and drive client adoption across Tier-1 corporates and financial institutions.

Competitive & Market Intelligence: Continuously assess fintech innovations, open banking developments, and competitor offerings to ensure best-in-class product propositions.

2. People Leadership & Agile Delivery

Team Leadership & Development: Lead, mentor, and foster the professional growth of a dedicated team of Product Managers and Product Analysts.

Culture & Performance: Drive an inclusive, high-performance culture emphasizing deep domain expertise, accountability, customer-centricity, and continuous learning.

Cross-Functional Squad Leadership: Act as Product Owner / Business Lead across cross-functional squads comprising Technology, Operations, Risk, Compliance, Legal, and Client Services.

3. Rail-Specific Modernization & Lifecycle Management

Real-Time Rail (RTR) Execution: Spearhead organizational readiness, technical integration, and commercial launch for Canada’s Real-Time Rail, leveraging ISO 20022 rich data for corporate use cases

ACSS & Batch Optimization: Spearhead modernization of ACSS and continuously enhance EFT capabilities, optimize clearing windows, reduce settlement risk, and ensure high Straight-Through-Processing (STP) rates.

Interac Solutions: Expand corporate adoption of Interac e-Transfer to replace traditional manual/paper disbursement workflows.

Paper Rationalization & Digital Migration: Manage legacy cheque clearing and image rule frameworks while actively executing client migration programs to electronic and instant rails.

4. Industry Advocacy & Regulatory Governance

Industry Bodies & Representation: Represent the bank on Payments Canada Committees, Interac working groups, and Canadian Bankers Association (CBA) payment task forces.

Regulatory Compliance: Ensure strict adherence to Payments Canada By-laws and Rules, Bank of Canada oversight standards and FINTRAC/AML requirements.

5. Risk, Controls & Operational Resilience

Risk Governance: Maintain active risk management over product operations, fraud prevention (Positive Pay, verification services), cyber resilience, and compliance frameworks.

Incident & Continuity Management: Lead business incident management during clearing disruptions and ensure 24/7/365 business continuity and disaster recovery readiness.

Required Qualifications & Skills

15 or more years of experience in financial services or fintech, with at least 10 years focused on transaction banking product management or commercialization.

At…

Head of Domestic , Senior Product Manager