Operations Representative

Job Description

Please note:

This is a CONTRACT OPPORTUNITY until September 2027. This role is designated as “Hybrid” as per Fidelity Canada’s Dynamic Working Policy. Current Work Authorization is required for all openings. The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.

What We Do:

Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back‑office support services to Canadian‑based brokerage firms and the Canadian brokerage arms of U.S.

-based firms. For more information about Fidelity Clearing Canada, please visit
Business Overview:  The FCC settlements department ensures timely settlement and reporting of all trades processed through our books and records. The department as a whole is responsible for managing the settlement process of, CAD and USD trades through the main depositories, CDS and DTC, as well as international trade settlement through our foreign custodian and physical securities processing and handling.

What You Will Do:

Reporting to the Manager, Settlements, the Settlements Administrator is responsible for settling trades via electronic settlements systems, including the Canadian Depository for Securities (CDS), The Depository Trust Company (DTC) and through our foreign custodian (Citi‑Direct) as well as Fed Wire. Settlements involves the delivery of securities and the corresponding payment. Securities are delivered against payment of money to fulfill contractual obligations, such as those arising under securities traders.

The Settlements Administrator communicates with Fidelity Clearing Canada internal partners, our clients and counter parties. By working with these key stakeholders, we achieve accurate and timely processing while mitigating risk to all involved.
Compare and match trades that are posted in Dataphile vs. what appears in CDS, DTC, Citi‑Direct and Fed Wire.
Report unmatched or failing trades intra‑day to the correspondents.
Allocate required security positions between CDS/CNS and DTC/NSCC as required.
Communicate with the securities lending department regarding positions required for deliveries.
Prepare and distribute of buy‑in notices to correspondents regarding client short positions that are required for delivery.
Ensure instructions are in place with foreign custodian as well as with Fed Wire custodian as Required.
Inquire with clients and/or counter parties as to the reason behind trades which are either unconfirmed or DK'd (Don’t Know).
Respond timely to verbal or written client requests.
Intake and distribution of incoming mail, couriers and faxes.
Retrieval of sensitive documentation from our client firms and secured vault located in the downtown core.
Create and distribute reports to clients and management.
What We Are Looking for:  1 to 2 years’ experience in operations and/or client services roles within the financial services industry, preferably in brokerage, and/or in the correspondent clearing and custody business. Knowledge of various operational in brokerage functions is an asset. 2-year post‑secondary program completion or equivalent work experience Completion of industry courses such as CSC or operations related course offered by the CSI would be an asset

Experience with Security Settlement depositories is an asset: DTC/CDS or Arrow Knowledge of buy‑in process is an asst Broadridge Dataphile knowledge is an asset

What You Bring:

Excellent MS Excel skills and proficient with the MS Office environment.
Strong customer service skills, with ability to build credibility and rapport to gain customer confidence.
Attitude…