Operations Analyst Payment Operations

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.

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These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

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supports a variety of Treasury management solutions including Payment processing, Cheque Clearing and Deposit services, Commercial Card processing, FX Operations, Investigations, and Client Account Management, servicing our large Corporate, Commercial, and Business Banking clients. This is a rotational role within Canada Payment Operations where the successful candidate will learn and be trained to support functions across multiple teams. The Operations Analyst will be required to execute tasks and functions assigned to the highest standards to support the day‑to‑day operational business objectives, serve our corporate clients and manage risks appropriately.

Candidate must be flexible to shift rotation.

• Production support activities including data entry and verification functions
• Support Continuous Link Settlement (CLS) process during the processing window
• Monthly input of capacity metrics for reporting
• Liaise with other departments as applicable to support day to day functions
• Ensure all monthly status logs are updated and accurate
• Execute other control related duties/functions as assigned to department
• Actively support efforts that strive for continued Operational Excellence within the organization
• Support end user and performance acceptance testing as applicable
• Repair, verify/authorize and release electronic payments on both Global Bulk Payment System & GBS
  - Global banking System
• Repair, verify/authorize and release Corbank fee on Global Investigation (GIN)
• Process manual payments/ accounting entries
• Process Electronic Funds Transfer (EFT) files
• Monitoring daily workflow within the team, making adjustments as necessary
• Review and respond to investigations for same day wires and other queries ensuring timelines and client expectations are met
• Monitor payment queues to ensure all items are processed timely and cleared by end of processing day
• Drive process improvements to increase efficiency and timeliness metrics
• Process Exotic Currency payments
• Maintain records per retention policy
• Handle other payment process-related duties/functions as assigned including Data Entry into various systems supported

• Three to five years of experience within Operations…