Director, Retail Cross-border

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Requisition
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role:

The Director, Coss-Border Payments, will lead the strategy, growth and end-to-end management of Canadian Banking’s retail cross-border payments business, with accountability for financial performance, product management and partner relationships. They will also work across the enterprise to deliver competitive, reliable and scalable payment solutions within the Bank’s risk appetite.

Is this role right for you? In this role you will:

• Own the cross-border payments strategy and prioritized product roadmap, including business cases, investment requirements, cross-functional delivery and benefits realization.
• Own portfolio planning, forecasting and P&L performance, driving transaction growth, revenue, pricing, margins and cost optimization.
• Lead product development and lifecycle management for the retail cross-border payments portfolio, translating client needs into competitive solutions and improved payment journeys.
• Drive client acquisition, activation and repeat usage through data-led improvements, working with Digital, Marketing, Channels and Analytics to deepen client relationships and leverage broader Bank capabilities.
• Monitor market developments, competitors, emerging technologies and client usage trends; translate insights into portfolio priorities and growth opportunities.
• Lead partner governance and commercial relationship management, including negotiations, contractual commitments, service performance, issue resolution and renewal planning.
• Oversee end-to-end business and service performance with Operations and Technology, addressing service issues, supporting launch readiness and strengthening operational resilience.
• Own business risk and control responsibilities within the Bank’s risk appetite. Work with Fraud, AML, Compliance and other control partners to identify, elevate and address risks, while respecting their specialist mandates and independent oversight responsibilities.
• Build a high-performance, client-focused team; attract, retain, develop and motivate talent, with clear objectives and accountability for results.
• Create an environment that promotes effective and efficient operations, sound day-to-day decisions and conduct consistent with Scotiabank’s Values and risk culture.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• 7+ years of experience in payments, with demonstrated ownership of a product or portfolio and accountability for commercial results.
• Knowledge of cross-border payment flows, economics, foreign exchange and associated operational, fraud, AML and compliance considerations.
• Experience in P&L management, financial forecasting, pricing, commercial analysis and investment business cases.
• Demonstrated success delivering digital payment products, improving client journeys and driving adoption and repeat usage after launch.
• Ability to manage third-party partnerships, governance, commercial agreements and service performance.
• Strong strategic thinking, analytical and communication skills, with the ability to lead cross-functional delivery, influence senior stakeholders and develop talent.
• Understanding of emerging payments technologies and industry developments, with the ability to assess business implications and prioritize opportunities.
• Bachelor’s degree in a relevant discipline or equivalent experience; MBA an asset. Management consulting or strategy experience is an asset, alongside direct product, commercial and execution experience.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship
  - We…