Tangerine Advisor - Bilingual; French​/English; Tangerine

At Tangerine,we're redefining banking. As Canada's leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration.

Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking,we're committed to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition - where diverse perspectives are valued, and people are empowered to do their best work.

Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? Ifyou'rea high performer looking to accelerate your career and reimagine the banking landscape, this is your moment.

Let's shape the future of banking together!

The Tangerine Advisor, Level 1 is responsible for delivering exceptional investment advice and servicing in the spirit of the Investments team mission to Coach, Educate and Enable Canadians to become better investors. The Tangerine Advisor, Level 1 will respond to Client inquiries via the inbound phone channel (Investments/Deposit) and E-services when needed. They will report directly to the Manager of Tangerine Investments.

• Client Engagement Outbound/Inbound
  • Assess Clients's financial situations and fit for mutual funds using probing questions and exceptional communication skills, both verbal and written.
  • Simplify and explain investment strategies using language and analogies that make investing concepts easier to understand.
  • Coach Clients to adopt sound investor behaviors and habits that will position them to have long-term success with their investments & deposits.
  • Educate Clients on the fundamentals of our products with the intention of raising their overall investor IQ.
  • Enable Clients to take control of their investments by providing them a tailored recommendation suited to their needs.
  • Empower Clients to use online self-serve tools to assist with planning and goal setting.
  • Recommend other Tangerine products that are well suited to the Clients identified needs.
  • Assist Clients with trade requests and account maintenance needs and execute with high accuracy.
  • Meet monthly productivity, sales and quality targets for both phone and E-services channels when needed.
  • Other duties as assigned.
• Deliver appropriate Investment Advice
  • Review Know Your Client details, assess a client's personal circumstances and make a recommendation based on client needs and objectives.
  • Understand products offered by Tangerine Investments, including the structure, features, risks and costs of the investments and the impact of those costs.
  • Create customized action plans for clients to build appropriate Investment Goals.
  • Provide additional research and context on Deposit, Mutual Fund and Exchange Traded Funds (ETF) products; educate and simplify the methodology used for clients.
  • Use superior judgement to develop and recommend Investment Strategies for clients to achieve desired goals such as fee minimization and specific life-based goals.
  • Understand and practice the boundaries and limitations of advice in the context of Tangerine Investment.
• Risk Management and Compliance
  • Demonstrate an in-depth understanding of client suitability & KYP.
  • Adhere to all aspects of the Know Your Client standards, policies and procedures.
  • Protect the Bank’s assets by adhering to all policies and procedures, legal and ethical requirements and regulations, and established risk guidelines. Ensure all business is in conformity with Bank Policies and other guidelines.
  • Actively pursues effective and efficient operations of his/her…