Manager, Concierge , Global Transaction Banking

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Requisition

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Corporate, Commercial, and Small Business clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As our clients transform their operating models, expand globally and deploy digital capabilities and their cash management needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline treasury processes, simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose: As a Concierge Support Manager, Client Services & Solutions within Global Transaction Banking (GTB), you will provide dedicated technical support to the bank’s top-tier corporate clients. You will be responsible for managing complex client relationships, resolving technical issues, and supporting the implementation and maintenance of electronic cash management services. This role plays a critical part in ensuring client satisfaction and operational excellence in a high-performance, inclusive environment.

What You'll Do:

• Serve as the primary technical support contact for a portfolio of top-tier corporate clients.
• Manage and resolve complex technology incidents, including issue tracking, escalation, and coordination with internal resolution teams.
• Maintain detailed operational and customer profile documentation for customized client solutions.
• Collaborate with internal GTB departments and external partners (e.g., IT&S, MTO, Sales, and Product) to ensure timely service delivery.
• Support the onboarding of new services and application migrations for assigned clients.
• Proactively communicate service disruptions and IT&S alerts to clients.
• Act as a Subject Matter Expert (SME) and escalation point for junior team members.
• Identify opportunities to improve support processes and documentation to enhance client satisfaction.
• Advocate for client needs and process improvements by liaising with senior management.
• Ensure compliance with operational risk, regulatory, and conduct risk frameworks.

What You'll Bring:

• Expert-level knowledge in electronic cash management, especially in payments.
• Bilingualism in Spanish is an asset
• A strong technical background, either through education or work experience.
• Experience managing client relationships in a financial services or banking environment.
• Proven ability to lead and mentor team members in a high-performance setting.
• Strong problem-solving skills and the ability to navigate complex investigations.
• Familiarity with operational risk, regulatory compliance, and AML/ATF frameworks.
• Excellent communication and collaboration skills across departments and with clients.
• Ability to work non-standard hours as needed in a fast-paced environment.
• Experience with process improvement and documentation best practices.
• A commitment to fostering an inclusive and supportive team culture.

What's In It For You?

Scotiabank wants you to be able to bring your best self to work - and life, every day. With a focus on holistic well-being, our many…