Animal Control Officer

ANIMAL CONTROL OFFICER 1 – City of Toronto

Job : 56521

Job Category: Animal Care & Control

Division & Section: Municipal Licensing & Standards, MLS Toronto Animal Services

Work Location: Various (see below)

Job Type & Duration: Temporary

Hourly Rate: $43.92

Hours & Shift Information: 10/12 hours per shift, rotating 7 days/week; 80 hours in 2-week period per week

Affiliation: L416 Outside

Number of Positions Open: 2

Posting Period: 23-Dec-2025 to 09-Jan-2026

Location and Shift Information:

• 1530 Markham Rd – 1 Temporary, 12 months
• 399 The West Mall – 1 Temporary, 12 months

Seniority Level: Mid-Senior level

Employment Type: Temporary

Job Function: Other, Information Technology, and Management

Industry: Government Administration

Reporting to the Animal Services Supervisor, the Animal Control Officer 1 will provide work direction and guidance to Animal Services staff in the areas of animal care, by-law application, enforcement and customer service.

• Conducts and oversees complex sensitive and confidential investigations relating to City of Toronto Municipal Code Chapters, City bylaws and provincial statutes.
• Conducts objective, fair, thorough, unbiased and timely investigations and gathers evidence, review files and gathers necessary information to identify relevant issues.
• Leads, directs and defines the priority and scope of investigations; develops plans of action, provides effective guidance and work instruction for day-to-day activities to Animal Control Officers 2.
• Drafts investigation plans for consultation and early identification of issues by assessing the scope and determining the methodology and techniques required to carry out a thorough, objective and effective investigation with a focus on rigorous fact-finding, fairness, timelines and attention to detail.
• Coordinates list of people to be interviewed, communicates with complainants and conducts onsite interviews and inspections to gather evidence using a variety of interviewing techniques and records statements.
• Analyzes all evidence and findings collected during an investigation, recommends appropriate steps after the investigation; including identification and analysis of any legal/regulatory issues and identifies potential investigative barriers and recommends solutions.
• Writes detailed, high-quality reports and correspondence setting out facts of a case cogently, objectively and accurately and in appropriate detail, followed by a well-reasoned analysis and objective assessment of the evidence.
• Assess current cases for potential early or alternative resolution and takes appropriate steps to facilitate resolution.
• Leads or participates as a team member on complex investigations from inception to completion, ensuring investigation is completed thoroughly and in a timely manner.
• Oversees, maintains, and closes assigned files in accordance with organizational standards including meeting established timelines and deadlines.
• Establishes good working relationships with all stakeholders including complainants, agencies boards and commissions.
• Shares relevant information with other investigators and Animal Control Officers.
• Exercises independent judgment in the field. Consults with manager and/or legal services for guidance where appropriate.
• Appears in court as an expert municipal witness to present testimony and evidence.
• Provides humane and skilled capture, handling and restraint of domestic, exotic and wild animals, transports animals safely to shelters or other locations including sick and injured animals, and animals that present a risk to public safety.
• Provides care of animals in custody, including feeding/watering, and observing and reporting health and behaviour conditions. Administers animal health requirements, assists and/or performs euthanasia under the direction of the Veterinarian.
• Participates in the delivery of public education programs and animal services events.
• Promotes responsible pet ownership through the delivery of animal services programs.
• Utilizes computer systems for case management, data input, information retrieval, and other information technologies related to animal services.
• Completes all requisite…