Case Presenter

Position: CASE PRESENTER
Job Category:  Community & Social Services
Division & Section:  Employment & Social Services, Quality Control & Assurance

Work Location:

111 Wellesley St E, Toronto
Job Type & Duration:  Full-time,Temporary (12 month) vacancy
Hourly Rate:  $52.38 - $57.39
Shift Information:  Monday to Friday, 35 hours per week
Affiliation:  L79 Full-time
Number of Positions Open:  1
Posting Period:  15-Oct-2026 to 29-Oct-2026
Toronto Employment and Social Services (TESS) provides financial, social supports to social assistance recipients and City of Toronto residents. Eligibility decisions are made in accordance with Provincial directives and legislation, and in alignment with City policies. Clients have the right to appeal decisions made about the amount of assistance or benefits they are eligible to receive.
Reporting to the Manager, Program Support of TESS's Quality Control & Assurance Section, Case Presenters are an essential part of the Division in defending eligibility decisions by preparing oral and written submissions and making presentations to the Social Benefits Tribunal (SBT). Case presenters provide analytical expertise, advice, guidance and recommendations on issues pertaining to eligibility for social assistance, Divisional and Provincial policies and the application of various laws to those issues.
Major Responsibilities:
Provides analysis, expertise, consultation, guidance and formulations of creative solutions on cases that are under appeal to ensure that the eligibility decision adheres to Ontario Works Act, Legislation and City policies. Make recommendations when a decision is challenged and provide advice on how to resolve the matter in compliance with existing policies, procedures, and guidelines. Breakdown complex information to communicate with clients and stakeholders in plain, simple language.
Defends the Division's position on eligibility decisions affecting entitlement for social assistance. Prepares written and oral submissions to represent the City and defend eligibility decisions at the SBT. Liaise with internal and external stakeholders including clients, staff of all levels, and the legal community to achieve desired results.
Supports, challenges, and cross-examines testimony and evidence presented before Tribunals, Boards, and the courts. Identifies, organizes, and participates in pre-hearing teleconferences, early resolution processes, and related proceedings. Provides guidance and preparation to local office staff and third-party witnesses appearing before these bodies, as appropriate. Acts as a witness and represents the City's interests in civil and criminal court proceedings when required.
Identifies appeals, including Human Rights challenges that cannot be resolved. Recommends to Senior Management whether representation is required at the Tribunal and Board and plans strategies to defend cases. Liaise and collaborate with other staff to effect timely completion of any eligibility reassessments, corrections, or case management actions that impact the client's entitlement to assistance.
Reviews files and staff's written submissions and ensures eligibility decisions meet Divisional policies and Provincial directives, are consistent with social assistance legislation, tenets of Natural Justice, provincial and federal privacy laws and rules of evidence requirements. Validate and calculate over payments to ensure that the correct amount of assistance was issued according to eligibility and legislative requirements.
Identifies trends, themes and cases of general importance and other decisions of the Tribunal and Board that impact on Divisional policies and procedures. Discusses key observations with the Division's solicitor where appropriate. Provides recommendations to unit Senior…