Patient Flow Coordinator

Join to apply for the Patient Flow Coordinator role at The Hospital for Sick Children

Dedicated exclusively to children and their families, The Hospital for Sick Children (Sick Kids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading‑edge research and education. Our reputation would not have been built—and could not be maintained—without the skills, knowledge and experience of the extraordinary people who come to work here every day.

Sick Kids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join Sick Kids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World
.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

We are looking for a Patient Flow Coordinator to join the ABILITY Program. Are you a dynamic, customer service‑oriented individual who is eager to use your clinical administration skills to contribute to the high‑quality care that Sick Kids provides? If so, then we have an opportunity for you! The ABILITY program supports neuro‑divergent children/youth accessing tertiary level care at Sick Kids hospital, including in‑patient, emergency department visits and out‑patient clinic visits.

As a Patient Flow Coordinator, you will work with a highly specialized interdisciplinary team providing high quality patient care and coordination within the ABILITY program. You will enhance and maintain the program’s operations by coordinating and facilitating the efficient flow of patients through all stages of their visit. You will support all processes involved in a visit from registration to booking follow‑up appointments, direct patient care tasks such as vitals and flow management to being the primary coordinator for adaptive care planning visits which enable neuro‑diverse patients in accessing timely planned visits to Sick Kids.

This position involves being in clinic 1 day/week, and organizing, prioritising and collaborating with other teams to ensure seamless care is coordinated for the other 4 days/week.

• In Clinic (1 day/week):
  Responsible for the efficiency of all stages of the patient’s clinic visit, facilitating daily clinic, including greeting patients, taking measurements and recording in patient chart, managing rooming, preparing exam rooms, and assisting with physical exams when appropriate
• Complete simple discharge instructions, complete handover meetings post clinic
• Answer phone calls and emails – respond to requests for information from families and healthcare staff
• Book all clinic appointments and follow‑up appointments
• Reschedule appointments as necessary and inform the team of any changes
• Maintain appointment schedules on the computer system and notify patients/families of any updates or changes to their appointments
• Assist with triaging of external referrals (prepare spreadsheet for weekly triage meeting). Complete any follow‑up of referrals as discussed with triage MD lead
• Strong critical thinking, written and oral communication skills required
• Strong organisational and data management skills essential
• Main care coordinator for ABILITY Adaptive Care Plans (3 clinics/week) – supporting patients requiring individualized care planning for tertiary level care which entails planning from home to hospital back home again
• Collate clinical data and care plans and relay this information in a precise and timely manner to colleagues within and outside the organization
• Provides superior service excellence to all colleagues, including patients and families, and internal and external partners

• Minimum of 3 years clerical or administrative experience in a health care setting. Experience in a hospital environment is preferred
• Bachelor’s Degree in a related field (Medical Administration, Business Administration, Health Administration) preferred and/or Diploma…