Coordinated Access Lead - Access

Apply for the Coordinated Access Lead - Access CAMH role at CAMH
.

CAMH is committed to transforming lives through its Strategic Plan:
Connected CAMH
, and aims to eliminate prejudice and discrimination while shaping a world where mental health is central to our healthcare system.

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• Act as the point of contact for referral management for Access CAMH, liaising with referral sources and partner hospitals/agencies.
• Provide clinical leadership to Access CAMH, ensuring alignment with provincial standards and stakeholders, in collaboration with the manager.
• Lead and/or participate in provincial and regional committees focused on continuous quality improvement to optimize referral management.
• Provide clinical direction and support to the team to ensure timely and effective triaging, screening, and service matching.
• Provide coaching, education, and mentorship to all staff in the program to meet best practice standards.
• Engage the clinical team and external service providers for patients who need enhanced care planning or service resolution.
• Serve as a clinical resource to staff and other health professionals regarding service coordination/access issues.
• Coordinate and communicate with external stakeholders (Toronto Region hospitals, mental health organizations, primary care, other provincial hubs) to facilitate efficient referral flow.
• Build partnership and collaboration with system partners within Toronto Region and across the province to build and standardize care pathways.
• Support leadership at external organizations to align with provincial standards for coordinated access.
• Support staff recruitment and onboarding, in collaboration with the manager.
• Provide and/or coordinate education/training opportunities for all staff in collaboration with the manager.
• Initiate, lead and facilitate quality improvement projects and huddles within the team and across system partners.
• Participate in the development of a program quality scorecard aligned to corporate or portfolio requirements.
• Monitor key program performance indicators and implement necessary engagement and process changes to optimize referral management efficiencies.
• Monitor safety issues, complaints and implement strategies to address them using a quality improvement approach.
• Conduct audits related to quality-of-care issues, report outcomes, and collaborate on strategies for ongoing improvement.
• Promptly follow up on any patient complaints or incidents, completing incident reports and ensuring satisfactory resolution.
• Communicate staffing utilization or issues that impact program operation to management.

• Master’s Degree.
• LEAN, Six Sigma or Quality Improvement certificate.
• Registered with an Ontario regulatory college (e.g., COTO, OCSWSSW).
• Minimum 5‑7 years of mental health and addiction service delivery experience in hospital and community settings.
• Minimum 3 years of experience in a Mental Health and Addiction coordinated access model.
• Minimum 3‑5 years leading clinical quality improvement projects relevant to mental health and addiction services.
• Minimum 3 years of mentorship, supervision or teaching experience/qualifications.
• Significant experience leading knowledge translation or change management initiatives to improve care/service delivery.
• Excellent representational skills at internal and external committees.
• Ability to work across multiple sectors, building positive relationships with partners.
• Strong skills in change management and conflict resolution.
• Deep understanding of the mental health and addiction system and services in the region.

Mid‑Senior level

Full‑time

Other

Hospitals and Health Care