Unit Clerk II; Fracture Clinic

Unit Clerk II (Fracture Clinic) – Michael Garron Hospital

Join to apply for the Unit Clerk II (Fracture Clinic) role at Michael Garron Hospital.

Acts as part of a multi‑disciplinary team, facilitating patient flow throughout the clinic visit in ambulatory surgical services, including day surgery, post‑anesthesia care (PAC) and general surgical clinic (GSC). This may involve booking, registration, file management; preparing a patient for a visit/examination, arranging post‑visit follow‑up reception, liaising with the physician’s office, and other clerical functions.

• Minimum Grade 12 or equivalent required.
• Post‑secondary education preferred.

• 2 to 5 years recent relevant experience (within the last two years) in a fast‑paced surgical clinic environment.
• Demonstrated ability to work well independently, as well as in a fast‑paced multidisciplinary team environment.
• Demonstrated innovation in problem solving and critical thinking skills.
• Excellent written and verbal communication skills with members of the public.
• Professional telephone etiquette is mandatory.
• Proficient in the use of Power chart, ANSOS, ESM, SAP/SRM, Word and Excel (preferred).
• Familiarity with processing required diagnostic/lab requisitions as appropriate.
• Relevant knowledge of procedures, terminology and equipment utilized in Surgery Health Services to complete required paperwork.
• Knowledge of Back Awareness training.
• Exceptional customer‑service skills, capable of ensuring clear direction to all patients and addressing follow‑up concerns calmly and professionally.
• Excellent organizational skills.
• Experience in coordinating patient bookings (preferred).
• Familiarity with chart and file management.
• Meeting and exceeding departmental standards where possible.
• Willingness to work in all areas of the surgical health service as required.
• Position requires rotation to GSC, Pre‑Admission Clinic and Day Surgery.
• Good work and attendance record required.
• All employees of Toronto East Health Network – Michael Garron Hospital agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario.
• All employees are responsible for contributing to a transparent culture of patient and staff safety by adhering to patient and staff safety policies and procedures set by MGH.
• All employees are accountable for protecting the psychological health and safety of themselves and their co‑workers through adherence to Toronto East Health Network’s policies and practices.

Entry level

Full‑time

Health Care Provider

Hospitals and Health Care