Consulting - Senior Manager Change Management Clinical Information System
Job in
Toronto, Ontario, M5A, Canada
Listing for:
EY
Full Time
position
Listed on 2026-02-16
Job specializations:
-
Healthcare
Healthcare Management, Healthcare Administration
Job Description & How to Apply Below
Position: People Consulting - Senior Manager Change Management for Clinical Information System
The opportunity
At EY, our purpose is Building a better working world. The insights and quality services we provide help build trust and confidence in the capital markets and economies worldwide. We develop outstanding leaders who team to deliver on our promises to all our stakeholders. In so doing, we play a critical role in building a better working world for our people, our clients, and our communities.
EY Canada is seeking an experienced Senior Manager to join our Healthcare People Consulting practice with a specialized focus on Change Management for Clinical Information System implementations
. In this role, you will help healthcare organizations navigate large‑scale digital transformation by leading the people‑side of change for the deployment of complex clinical technologies. You will work directly with executives, clinicians, operational leaders, and multidisciplinary project teams to ensure successful adoption of new systems and workflows that improve patient care and organizational performance.
Your key responsibilities:
Leadership & Advisory
Serve as a trusted advisor to hospital executives, clinical leaders, and government health agencies during CIS transformation programs.Lead the development of change management strategies, training and enablement plans, and communication roadmaps to support large‑scale clinical system implementations.Guide clients in understanding organizational readiness, workflow impacts, clinician adoption challenges, and required behavior changes.Change Management Delivery
Lead the design and delivery of change management activities for full‑cycle CIS programs—from Assessment and Design through Activation, Stabilization, and Optimization.Oversee stakeholder engagement, clinical workflow mapping impacts, readiness assessments, and activation planning.Develop communication content, stakeholder engagement strategies, clinical super‑user frameworks, and end‑user adoption programs.Lead a structured approach for managing resistance among clinicians and staff.Clinical Training & Adoption
Oversee the planning and execution of training programs for diverse healthcare audiences including physicians, nurses, allied health professionals, and administrative staff.Partner with training leads to develop learning strategies, training curricula, e‑learning modules, job aids, and go‑live support plans.Monitor adoption metrics, feedback loops, and post‑go‑live stabilization efforts to ensure sustained use.Engagement & Collaboration
Work in close partnership with technical, clinical, and operational leaders to align project decisions with change and adoption requirements.Coordinate with PMO, Clinical Informatics, and Technical teams to ensure people‑related risks are clearly understood and addressed.Mentor and develop junior consultants through coaching, supervision, and project role modeling.Business Development
Lead and support proposal development, RFP responses, and market‑facing initiatives in the healthcare advisory space.Help identify new client needs, opportunities, and innovative service offerings to grow the CIS change management portfolio.Skills and attributes for success
Deep understanding of clinical workflows
, healthcare operations, and the realities of clinician adoption during major system changes.
Demonstrated ability to lead change management workstreams on complex, multi‑site CIS implementations.Strong communication skills with the ability to translate technical concepts into clear and compelling messages for clinicians and executives.Excellent facilitation skills, including leading workshops, decision‑making sessions, clinical engagement forums, and activation planning.Ability to manage risks, monitor progress, and deliver high‑quality work within project timelines and budgets.Strong leadership, emotional intelligence, and the ability to inspire confidence in multidisciplinary teams.Entrepreneurial mindset with the ability to identify new opportunities and drive practice growth.Ability to travel as required for client engagements.To qualify for the role, you must have:
Bachelor’s degree in healthcare administration, business, organizational development, human…
Position Requirements
10+ Years
work experience
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