Frontline Supervisor

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

The purpose of the expectation task list is to identify and clarify what management expects from the incumbent. The following expectations and tasks will be part of the annual performance appraisals, your merit increase will be based on the level of performance in each of the following areas.

Expectations may change year to year and both parties should use the annual performance appraisal to determine realistic and equitable goals and outcomes for the upcoming performance year.

Supervise and provide day-to-day direction to the Frontline Workers in accordance with established policies and procedures including Employment Standards and payroll procedures.

Schedule, conduct and document supervision.

Conduct Performance Reviews and Evaluations.

Attend and actively participate in Team meetings.

Provide back-up support to Frontline Staff and their functions as required.

Complete shift schedules in accordance with current policies.

Prepare and submit to the Assistant Director the Frontline Workers hours of work bi-weekly for payroll submission.

Assist with the day-to-day operation of the Hostel.

Ensure residents and community members receive proper Customer Service while relating to the staff.

Read daily the log books and make necessary follow-up.

Assist with monitoring the Service Restrictions imposed on residents.

Attend monthly Resident’s Meetings as required.

To assist the Assistant Director with the administration of the Hostel.

Gather and submit for entry to SAMIS statistics applicable to Frontline Workers on a monthly basis.

Compile and submit the monthly snapshot, service restrictions, meal count and the In Kinds Good tally to the Assistant Director monthly.

To give direction and ensure SMIS entries are completed properly.

Assist the Assistant Director in ensuring the Hostel is in compliance and meeting the standards for the Quality Assurance and Accreditation.

Attend Committee and Agency meetings as directed by the Assistant Director.

Participate in the Policy Review Committee.

Input triage data into database as required.

To assist the Assistant Director with the Human Resources of the Hostel

Ensure up to date Frontline Worker contact information is forwarded to the Assistant Director.

Monitor and maintain the Frontline Worker relief pool.

Assist with the orientation of new staff.

Assist with the interview process when requested.

Monitor and notify Assistant Director of staff training needs (i.e. Renewals, etc.) in accordance to Hostel policy.

Keep an updated record of all sick days, vacations days, lieu and stat days taken by each staff.

Assist with staff training in accordance with Hostel policy as requested.

To assist the Assistant Director to ensure that all Health and Safety requirements specific to the Hostel are in compliance with the Occupational Health and Safety Act.

To perform workplace inspections.

To conduct information sessions (safety talks, staff meetings).

To assist with incident investigations.

To assist with employee health and safety training.

To assist, make recommendations and/or correct substandard acts or conditions.

To assist in commending employee health and safety performance.

To perform employee safety observations.

To ensure compliance with specific Hostel requirements within sections 25 & 26 of the OHSA.