Peer Women Outreach Worker

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Access Alliance Multicultural Health and Community Services (AAMHCS) is a Community Health Centre that aims to provide services and addresses system inequities to improve health outcomes for the most vulnerable immigrants, refugees, and their communities. The Centre envisions a future in which Toronto’s diverse communities achieve health with dignity.

As a member of an interdisciplinary team, the Peer Women Outreach Worker aims to provide increased supports to newcomer families by providing information, outreach and referral of internal and external community resources. The Peer Worker provides language appropriate and culturally sensitive support to newcomer families. This position works both independently and collaboratively with staff, community partners, volunteers and clients.

• Participate in an in-depth peer outreach, system navigation and interpretation training in preparation for peer outreach work.
• Participate actively in staff, team, supervisory and other meetings as scheduled.
• Participate in ongoing training and capacity building opportunities as required.
• Co‑facilitate workshops on a variety of topics including health and social determinants of health.

• Outreach to isolated newcomer families. Outreach involves letting families know about health and social services in their community. Places of outreach can include places of worship, local parks, local malls, grocery stores, medical offices, partner community agencies in designated neighbourhoods as directed by your supervisor.
• Inform families of appropriate resources and service providers in their community and then accompany families to the programmes and services if support is needed.
• Refer families to parenting groups, parenting education, written resources, health and social service programmes within Access Alliance or with other community agencies. This may include referrals to the Centre’s Family Support Worker, Social Worker and Nutritionist. Training will be provided in the process of referral and follow‑up.
• Communicate with agencies to ensure there are language appropriate and culturally sensitive individual and group supports (parenting workshops, nutrition workshops etc.) available to newcomer parents and families.
• Remain agile to the changing needs of the newcomer participants.
• Provide interpretation as required and to be scheduled by supervisor.

• Co‑facilitate parenting and health education groups with professional staff.
• Provide information and materials to newcomer parents about child development and nutrition.

• Attend planning and coordination meetings of the peer program in conjunction with other peer workers and staff and contribute ideas to the development of the peer program.
• Create a 6‑month work plan with your supervisor which identifies action items, learning goals and professional development needs.
• Observe the Confidentiality and Conflict of Interest Policy of the Centre.

• Ensure proper recording of information that is up to date, which include timesheets, encounter forms, log book, unusual occurrence reports etc. on a timely basis as designated by your supervisor.

Observe the general administration policies and procedures of the centre

1–2 years of post secondary education in a social service, health‑related or any relevant field

• 1–2 years of relevant experience (outreach, group facilitation, referrals)
• Ability to communicate in English in addition to one of the required language (Tigrinya or Dari)

• An understanding of parenting and settlement issues in newcomer community
• Experience as either a parent, guardian or newcomer
• Knowledge and awareness of community resources

• Good interpersonal, communication and teamwork skills
• Community outreach experience in Toronto or GTA

Access Alliance offers comprehensive group benefits coverage, cumulative sick leave entitlement, employee assistance programmes. Access Alliance is a HOOPP employer.

Please be advised that our organization requires all staff, students, and volunteers must be…