Community Health Navigator and Coordinator

Community Health Navigator and Coordinator

Department
:
Community Health Services (CHS)

Hours per Week
: 35 hours

Duration
:
Immediate – April 30, 2026

Location
: MNLC Finch office and in community as needed

Rate per Hour
: $32/hour

MNLC (Mennonite New Life Centre of Toronto) is a non‑profit organization dedicated to fostering the successful settlement and integration of immigrants and refugees. We provide holistic, trauma‑informed services that include language instruction, employment counseling, career bridging training, settlement supports, community health services, and mental health counselling. Our work is grounded in equity, inclusion, and dignity for all.

Community Health Services (CHS) offers barrier‑free, culturally responsive health services to immigrants, refugees, and low‑income individuals. CHS combines primary care access, healthcare navigation, educational workshops, and mental health counselling and is delivered in collaboration with a network of trusted healthcare partners.

The Community Health Navigator and Coordinator works closely with MNLC's Community Health Services team and healthcare partners to coordinate and support client‑centered programs and services and promote health and wellness in the community. Reporting to the CHS Director, this role supports system navigation, facilitates communication with healthcare providers, and offers advocacy or interpretation services for clients with limited English proficiency. It is ideal for someone who is detail‑oriented, personable, and thrives in a fast‑paced, client‑centered environment.

• Professionally and warmly greet clients in person, by phone, or via email.
• Conduct intake screenings to better understand the type of service required, including identifying the primary health concern and, if necessary, referring to emergency care (e.g., ER).
• Handle internal and external referrals and connect clients to appropriate services by utilizing existing partnerships and identifying new resources based on each client’s specific needs.
• Provide individualized support to individuals seeking access to health and social services, including offering in‑person assistance to clients who arrive without appointments.
• Respond to client inquiries about MNLC services and external programs, including topics such as refugee claims and humanitarian applications; support clients in accessing a wide range of services in Northwestern Toronto, such as health care, housing, employment, education, life skills, and community support programs.
• Facilitate clear and accurate interpretation between clients and healthcare providers without offering personal opinions or influencing health‑related decisions.
• Follow up with service providers and advocate on behalf of clients when necessary to ensure their needs are met.
• Accompany clients to access on‑site donated items or food if available.
• Conduct client intakes and create profiles in client management systems (e.g., Apricot, Excel, SharePoint) to support timely and accurate internal or external referrals.
• Contact clients to provide and confirm appointment details, including date, time, and location, and send follow‑up confirmations and reminders via email.
• Monitor and respond to CHS emails and voicemails on a daily basis to ensure timely communication.

• Ensure accurate maintenance of paper and digital records in line with confidentiality policies and support the collection and verification of required intake documents.
• Maintain a detailed list of clients interested in services from mobile clinic partners, including contact information and health insurance status; coordinate upcoming clinic visits by confirming service themes, scheduling appointments, assigning time slots, and sharing client details and service needs with external partners.
• Collect program statistics as required for reporting and planning purposes, and report on program challenges and successes.
• Coordinate volunteers who assist with events by providing interpretation or sight translation.
• Ensure a safe, private, and welcoming environment that supports client confidentiality; maintain clinic…