Hearing Care Counsellor

Overview

Canadian Hearing Services (CHS) has an opening for a Hearing Care Counsellor based in Toronto. Reporting to the Program Manager, the Hearing Care Counsellor will be responsible for providing individual counselling, support, and case management for eligible Hearing Care Counselling (HCC) clients (55 years and up and hard of hearing or deaf). This is a permanent, full-time position, working Monday – Friday, 9:00 a.m. – 5:00 p.m.

This posting is for an existing vacancy.

• Provide individual counselling, support, and case management for eligible HCC clients (55 years and up and hard of hearing or deaf).
• Collaborate with other counsellors, agencies, and services to promote the independence and empowerment of clients with acquired hearing loss, enhancing daily functioning, safety, and social access.
• Liaise and consult with other professionals to manage a varied workload with competing priorities and deadlines.

• Bachelor’s degree in the Social Services field with 3–5 years of counselling experience with the elderly.
• Proficiency in French or another second language is an asset.
• Knowledge of and experience in the hearing loss field, including evaluating hearing loss using audi scope and audiometer testing devices, and providing instruction to clients in the use, care, and maintenance of hearing aids and assistive listening devices.
• Excellent administrative, communication, and interpersonal skills.
• Ability to work in a pressurized environment, manage a varied workload with competing priorities and deadlines.
• Valid driver’s license and access to a reliable vehicle; travel within the service area may be required.

• Legal eligibility to work in Canada (proof will be required if a contingent offer of employment is made).
• COVID-19 considerations:
  Vaccines (COVID and others) are a requirement of the job unless you have a medical exemption.
• Accommodations for interview provided on request in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
• CANADIAN HEARING SERVICES is an equal opportunity employer and supports an affirmative action hiring process for Deaf and hard of hearing applicants.
• Salary:
  Hiring Min Rate 71,088.61 CAD, Hiring Max Rate 71,088.61 CAD.
• Closing Date:
  Internal – March 2, 2026;
  External – Until Filled.