Social Medicine Patient Support Representative

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care.

UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Union: Non-Union
Number of vacancies
: 1
New or Replacement Position:New
Site: UHN All Sites & Community
Department: Social Medicine & Population Health
Reports to: Senior Manager
Salary: $40,612 - $50,775 per annum
Hours: 37.5 hours per week
Shifts: Days
Status: Permanent Full-Time
Closing Date: July 17, 2026

The University Health Network is committed to high quality and equitable care for all patients. UHN recognizes the significant barriers to accessing care that continue to exist for Indigenous Peoples (First Nations, Inuit and Métis) and is committed to addressing these gaps by advocating for culturally safe, high quality, trauma-informed care that is free of racism and discrimination for all Indigenous patients.

It is also committed to supporting the well-being of Indigenous staff, learners, and health care providers so that they can learn and work in an environment that respects and values their Indigenous identities.

The Social Medicine Patient Support Representative is an integral member of the Social Medicine clinical team, supporting the interdisciplinary team, engaging patients, and managing social needs experienced by patients on a day to day basis. The Patient Support Specialist works in coordination with the interdisciplinary Social Medicine clinical team, with partner organizations and within the Social Medicine Hub and Housing. The primary responsibilities of the Social Medicine Patient Support Specialist include: engaging patients in the Social Medicine Hub and Housing, hospital spaces to build positive rapport, supporting initial patient navigation across Social Medicine programs, facilitating patient-centred activities, and ensuring documentation is completed as appropriate.

This position recognizes the University Health Network's commitment to health equity, to create a culturally safe institution for structurally marginalized people, and to educating future health care providers about health equity.

• Engage and build rapport with patients at the Social Medicine Hub and other hospital and Social Medicine spaces.
• Introduce and consent patients to participate in Social Medicine supports and services.
• Support patient navigation by providing accompaniments to appointments within the hospital setting.
• Facilitate and participate in patient-centered activities
• Support the development and/or revision of policies, procedures, and/or best practices targeted towards improving the wellbeing and safety of marginalized clients.
• Assist with development, dissemination and posting of communication materials related to resources & supports for clients
• Maintain accurate and timely documentation in hospital records, including the EPIC system and other trackers, in accordance with organizational standards.
• Ensure adherence to engagement protocols and communication standards
• Identify trends in patient needs and flag opportunities for improving engagement approaches
• Organize and prioritize outreach activities based on patient needs and program priorities
• Support scheduling and coordination of patient interactions and follow-ups
• Identify risks and elevate issues related to patient safety, access, or system barriers.