Patient Administrative Associate - Kidney Clinic & Renal Transplant - Regular

The Kidney Clinic and Renal Transplant PAA is an integral member of the renal program team.

• Responsibilities include but are not limited to the following:
• Collaborate closely with our pretransplant Nurse Clinicians, Data Manager, Renal Medical Director, Home Dialysis Medical Director and Home Dialysis/Kidney Care Clinic Patient Care Manager.
• Work autonomously to complete tasks that require their input and or management.
• Work collaboratively with other transplant centres to help process and navigate our patients requiring transplant work up and support.
• Coordinate testing schedule, in collaboration with the patient and provides the patient with complete listing of tests.
• Prepare and send patient samples to different health care labs and destinations.
• Organize and submit data in collaboration with the Data Manager to the Ontario Renal Network / Ontario Health.
• Coordinating/manage outpatient clinics within the Nephrology Program and maintenance of patient records and statistics.

• At least two years of Administrative experience within Nephrology required.
• Experience coordinating/managing outpatient nephrology clinics required.
• One year of Community College-Medical Terminology course preferred.
• Proficiency with software including Excel, Word, Accuro EMR and ORN data submission requirements required.
• Keyboarding at 40 net w.p.m minute or keyboarding at 106 net keystrokes per minute.
• Ability to collect and enter patient data accurately.
• Ability to organize work efficiently and effectively.
• Ability to be flexible within a fast pace unpredictable environment.
• Abiliity to prioritize multiple urgent demands and requests.
• Excellent problem-solving and communication skills.
• Demonstrated ability to work in a dynamic team environment.
• Demonstrated Patient-Focused Care Behavior.
• Ability to provide consistent excellent Customer Service at all times.