Medical Secretary

Medical Secretary

Full Time, Contract Position to March 31, 2027

Salary Range/Hourly Rate: $48,838 - $51,935

• Healthcare of Ontario Pension Plan (HOOPP)
• Employee Assistance Program (EAP)
• Paid time off pending length of contract

South Riverdale Community Health Centre is a non-profit, multi-service organization that provides primary healthcare, social and community outreach services with an emphasis on health promotion and disease prevention primarily to people of East Toronto. Our mission is to improve the lives of people that face barriers to physical, mental, spiritual and social well-being. We do so by meaningfully engaging our clients and communities, ensuring equitable access to primary health care and delivering quality care through a range of evidence informed programs, services and approaches.

As a leader in community health, our locally and internationally recognized community services include cutting-edge primary health services, health promotion, harm reduction, environmental health, community food centre and population-based community programs for marginalized peoples. We value health equity and inclusion and respect in our work and in the delivery of our services.

This position provides reception and clerical support to the staff and programs of South Riverdale Community Health Centre and is responsible for receiving Centre clients and guests. Duties include making appointments, monitoring clinician schedules and providing general administrative support to the members of the Clinical team using an electronic health record. Some evening and weekend work will be required, in addition to working onsite.

• Provide reception services for clinicians including communicating with clients, answering incoming calls and directing calls accordingly
• Respond to general enquires, acquiring services for clients (e.g. taxis, referrals to other agencies) and providing information to the public and other agencies regarding services
• Screen clients’ calls; make appropriate appointments for clinical services
• Arrange referrals with external services (e.g. x-rays, ECG’s, and prescription renewals) as directed
• Provide intake and registration of new clients following established protocols
• Provide administrative support for intakes of clients receiving allied support services within the centre
• Book appointments for all clinical patients using electronic health record
• Respond to the administrative needs of the clinical staff by providing computer work, photocopying, faxing and filing tasks
• Responsible for the opening and closing of the centre following procedures to ensure the security and safety of the building, staff, clients and guests
• Open and distribute mail accordingly
• Prepare new client charts, retrieve and file charts for clinicians
• Work collectively to manage client waitlists for programs and services
• Ensure client records and files are accurate and current
• Update medical record system with appropriate information as needed
• All other duties as required

• University, College and/or medical administrative education
• Minimum 1 year of experience as a medical secretary or administrative assistant in a clinical or social service related environment preferred
• Knowledge of community, the health sector including primary care and community health centres
• Demonstrated experience working with populations who are marginalized, and may have experienced issues of substance use, homelessness, etc., and who may have difficulty accessing primary health care
• A strong interest in issues affecting people who are homeless, living with a mental illness or substance use, and complex health needs
• Respect for diversity, equity, anti-racism and accessibility with the ability to work collaboratively and positively with others
• Ability to work effectively independently and in a multi-disciplinary team environment
• Proven ability to prioritize and multi-task with simultaneous attention to detail
• Excellent interpersonal skills in dealing with the public
• Ability to assist people in a mature, friendly and helpful manner
• Excellent oral and written communication skills
• Strong organizational skills
• Ability to be flexible and…