Administrative Assistant II, Arthritis Program Low Back

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care.

UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Union: Non-Union
Number of vacancies: 1
New or Replacement Position: Replacement
Site: Toronto Western Hospital
Department: Schroder Arthritis Institute, Low Back Program
Reports to: Clinical Manager
Salary Range: $25.56 to $31.95 per hour.
Hours: 37.5 hours per week
Shifts: Monday
- Friday, 8.00am - 4.00pm
Status: Temporary Full-Time
Closing Date: August 7, 2026

The Schroeder Arthritis Institute is the largest multidisciplinary arthritis hub in Canada, integrating medical, surgical and basic science aspects of Hand, Orthopedics, Osteoporosis and Rheumatology with a goal of making a global impact in discovery, learning and patient care. The Orthopedic Program within the Schroeder Arthritis Institute is embarking on advancing integrated Arthritis care for the future to improve patient and essential care partner experience and outcomes throughout their care journey.

The primary focus of this role will be to provide administrative support to the Arthritis Program, Low Back Rapid Assessment Clinic and digital support to clinical and non-clinical users of the CMS. This will involve working collaboratively with the team to support the delivery of patient care, the development and delivery of educational materials, webinars, online and onsite training, and be a primary point of contact for the provincial users of the CMS, regional hubs, and other key stakeholders.

• Support new and existing user queries and customer support (>5000 PCPs,150 spine rehab providers and non-clinical support staff)
• Triage, manage, resolve and investigate ,emails that are delivered to the program inbox
• Address CMS customer access and performance issues
• Provide insight into user support requests and participate in weekly meetings with the vendor
• Register new users into CMS system in compliance with privacy and security standards
• Co-ordinate new user training sessions (group and individual)
• Provide one ,on one user support through video or phone conferencing
• Maintain updated user demographics in the CMS
• Manage FAQs and material for CMS daily operations
• Manage PCP inquires, online training, onboarding to CMS and referral privileges
• Co-ordinate provincial webinars with key stakeholders at both an administrative level (regional hub directors and managers) and a clinical level {APPs and PLs)
• Support the creation of resources and education material to support the delivery of clinical care for LBRACs:
  • ie. videos for CMS, patient and provider videos for virtual care, virtual care toolkit, PL recorded clinical cases, PL and APP radiology course
• Manage shared drive with all relevant documentation for the Operations Team
• Maintain updated contact lists for administrators, PLs, APPs and CIO users
• Manage phone inquiries
• Collect wait-time data for specialist intervention (interventional anesthesiology, spine surgery)
• Run reports for quality management and quarterly reporting
• Co-ordinate calendar and scheduling of team meetings
• Participate collaboratively and regularly with the team
• Provide support to the LBRAC Clinical and Administrative Program Lead

• Minimum one (1) year practical and related experience
• Ability to effectively operate computer software and very comfortable…