Care Access Representative

Join CBI Home Health as a Care Access Representative in Toronto, where you will coordinate scheduling for personal support workers and healthcare aides. Thrive in a dynamic contact center while ensuring quality care for clients and their families.

As a Care Access Representative, you will play a crucial role in managing the schedules of care staff in a high-volume setting. This position requires robust problem-solving skills, multitasking abilities, and effective communication to maintain strong relationships with clients and healthcare providers. Your efforts will directly support the delivery of person-centered care that makes a significant difference in people's lives.

Key Responsibilities:

• Efficiently utilize scheduling software for caregiver assignments

• Meet and exceed individual KPI goals in calls and scheduling

• Maintain clear communication with clients and care staff

• Build and maintain positive relationships with stakeholders

• Accurately manage and update client and caregiver records

Requirements:

• Minimum Grade 12 education

• At least 2 years of customer service experience

• Proficient in Microsoft Office and scheduling software

• Strong verbal and written communication skills

• Ability to multitask in a fast-paced environment

Enhance your career with CBI Home Health by contributing to meaningful community care and support.
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