Customer Success Manager (Health Sciences Education Technology

Customer Success Manager (Health Sciences Education Technology)

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Location: Remote/Hybrid (Canada)

Salary: $60,000 – 70,000 CAD per year

At Fenix Alma Solutions Inc., we’re transforming how health sciences education is delivered through VidaNovaVLE®, our next-generation virtual learning environment built specifically for health sciences education and powered by Moodle.

While Moodle provides the proven LMS foundation, we’ve built an extensive ecosystem of capabilities on top of it, including curriculum management, competency-based education, assessments, evaluations, clinical scheduling, accreditation management, learner portfolios, advanced reporting, and much more.

Over the past two years, we’ve experienced exceptional growth, partnering with leading health sciences programs across Canada and the United States. Our momentum continues to accelerate through new institutional partnerships, customer referrals, and long-term strategic relationships. As our customer community continues to grow, delivering an exceptional customer experience is more important than ever.

That’s where you come in.

We’re looking for a high-energy, relationship-focused Customer Success Manager who is passionate about health sciences education and enjoys helping institutions succeed. This is not a traditional customer support role. You’ll become a trusted advisor to our partners, helping them implement best practices, solve complex challenges, and strategically leverage VidaNovaVLE® to support their unique educational models and institutional goals.

You’ll work directly with academic leaders, faculty, curriculum teams, assessment offices, educational technology professionals, and institutional administrators, helping shape the future of health sciences education while playing a key role in the continued growth of one of the industry’s most innovative companies.

If you’re excited about making a real impact, building lasting relationships, and helping redefine educational technology for health professions education, we’d love to hear from you.

Please read carefully before applying.

To be considered, applicants must have:

• A minimum of three (3) years of professional experience working within a health sciences education program and/or supporting or training users on health sciences education software.
• Experience working with Learning Management Systems (LMS).
  
  Experience with
  Moodle is considered a significant asset.

Strong preference will be given to candidates with experience supporting undergraduate or postgraduate medical education (UGME/PGME) programs. Experience supporting other professional health sciences programs, including physician assistant, physical therapy, occupational therapy, nursing, pharmacy, dentistry, veterinary medicine, or public health, is also highly valued.

Applications that do not clearly demonstrate the required health sciences education experience will not be considered.

• Serve as the primary strategic advisor for a portfolio of health sciences education partners.
• Build trusted relationships with academic leaders, curriculum offices, assessment teams, educational technology professionals, faculty, and institutional administrators.
• Advise partners on best practices, strategic implementation approaches, and innovative solutions tailored to their unique educational models and workflows.
• Help institutions optimize curriculum management, competency-based education, assessments, evaluations, clinical scheduling, accreditation processes, and reporting.
• Guide customers through onboarding, adoption, expansion, and long-term success.
• Proactively identify opportunities to increase adoption, engagement, and customer satisfaction.
• Collaborate closely with our Product, Development, Training, and Implementation teams to ensure customer needs continue to shape the evolution of VidaNovaVLE®.
• Translate customer feedback into actionable product recommendations.
• Become a trusted subject matter expert and advocate within the health sciences education community.