Care Coordinator

Customer Service Representative – Lifemark Physiotherapy Scarborough Village

Permanent Full-Time

Location: Scarborough, Ontario

Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on the satisfaction of being part of a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? Do you want to feel valued and have the support of our understanding Clinic Director?

If so, come and join us at Lifemark Physiotherapy Scarborough Village
, a Lifemark Health Group company, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better, and this is at the heart of everything we do. We are seeking a Customer Service Representative who shares this philosophy.

• High School Diploma, G.E.D. or equivalent
• High degree of organizational and multi-tasking skills in a busy and fast-paced work environment
• Required 1‑3 years experience performing a similar role
• Excellent communication and interpersonal skills
• Computer savvy and data entry skills in a physiotherapy clinic setting will be an asset
• Flexible and adaptable to change
• Ability to hit the ground running with minimum supervision

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the patient’s first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinate scheduling of patient appointments and maintain the patient’s medical record
• Collect payment at time of service
• Track coverage for all funding streams to ensure approval
• Complete data entry and billing
• Coordinate courier packages (inbound or outbound) and process incoming and outgoing email, mail and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director