Senior Coordinator, Performance Improvement and Capacity-Building

Senior Coordinator, Performance Improvement and Capacity-Building

We are an organization comprised of industry thought leaders who are passionate about health data and want to make a difference in the health care field. We are an independent, not-for-profit organization and together with our partners we provide essential information on Canada's health systems, enabling decisions that lead to healthier Canadians. As a valued member of the CIHI team, you and your work will have a pivotal role in the evolution of Canada's health care systems.

CIHI is recognized as an exceptional place to work that embraces diversity, respect, integrity, collaboration and innovation. Learn about our Equity, Diversity and Inclusion Strategy and the work being done to create a more inclusive and welcoming organization by focusing on how we learn, govern and practise.

At CIHI, we recognize what matters to our employees. Some of the benefits of working at CIHI include

• Retirement Planning Program
• Generous vacation days for permanent and long-term contracts
• Work-life balance
• Learning and Professional Development Program
• Flexible benefits program from your first day on the job for permanent and long-term contracts

CIHI’s Health System Performance Branch develops and reports on new indicators of health system performance for jurisdictions across the country. The Senior Coordinator is responsible for providing support to the Performance Improvement and Capacity Building Team. The team supports the use and understanding of data to improve overall health system performance with a focus on building the capacity of health system stakeholders to support decision-making at the facility and/or health system level.

The team also leads the public reporting of patient reported experience measures (PREMS).

The Senior Coordinator coordinates and drives operational activities that support the delivery, dissemination and quality of CIHI’s data products, services and analytic outputs. Working across program and corporate teams, this role develops and oversees project plans, facilitates stakeholder engagement and communications, triages and coordinates data requests and intake processes, contributes to quality assurance and publication/ dissemination activities, and supports knowledge translation and capacity building related to CIHI data holdings.

• Develop and maintain project and program plans using Gantt charts, charters, timelines, milestones; monitor progress and provide status updates to management.
• Coordinate operational and logistical activities for analytic products, data releases, tools and projects including meeting coordination, documentation, approvals, scheduling.
• Oversee intake, triage and tracking of data requests, including client intake mailbox/processes; clarify client requirements and liaise with program teams and external partners to ensure timely fulfillment.
• Support data authorization/registration processes and client onboarding for e tools and data services.
• Coordinate production, publication, translation and dissemination of materials and products; ensure accessibility and quality assurance including fact-checking and signoffs.
• Prepare and maintain written materials: briefing notes, presentations, web content, user guides, training materials and knowledge translation products.
• Organize and facilitate stakeholder, advisory group and project working group onboarding and meetings.
• Maintain stakeholder contact lists, records management and CRM entries; contribute to process documentation and SOPs.
• Identify process gaps and propose process improvements to enhance client service, project delivery and records/workflow management.
• Support budget monitoring and reporting where required; assist with contract/statement-of-work administration for external vendors.
• Participate in cross-functional CIHI project teams and support capacity building and outreach activities.
• As required, perform literature and environmental scans, evidence synthesis, and prepare supporting background analysis for analytic initiatives.

• Undergraduate degree in Health Sciences, Health Information,…