Application Analyst - Epic Ambulatory & Referrals

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care.

UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Union: Non-union
Number of vacancies: 1
New or Replacement Position: Replacement
Site: Princess Margaret Cancer Centre
Department: Digital Software Services
Reports to: Application Manager
Salary Range: $74,114 - $111,170 per annum
Hours: 37.5 hours per week
Status: Permanent Full-time
Closing Date: August 19, 2026

The Application Analyst– Epic Ambulatory and Referrals is an integral member of the Digital Software Services (DSS) team. This position works closely with other members of the DSS team to support identified applications for University Health Network (UHN) including both clinical and business applications. The Application Analyst– Epic Ambulatory and Referrals will participate in support activities, system and business analysis, system upgrades and testing.

The energy, enthusiasm, and dedication of this individual will allow the Digital Software Services team to contribute to the successes of the organization.

• Provides day-to-day technical support of Epic ambulatory applications including working with customers, our health information system (HIS) vendor Epic, and other vendors in troubleshooting and identifying options to resolve issues
• Performs application testing of new releases, upgrades, fixes and other product changes
• Participates in roadmap planning for application upgrades in conjunction with business users and vendors
• Provides customer service in the form of end user meetings (clinical or business); attends and/or facilitates monthly established end user meetings or ad hoc meetings
• Periodic assignment to Digital projects (e.g. Epic Optimization Phase demand items, new application implementation or integration)
• Provides advice, guidance and training to end users in the operation of supported application(s)
• Remains up-to-date with all aspects of applications in use
• Works with other Digital teams to ensure high service levels are maintained
• Participates in weekly team meetings and huddles and in an on-call roster for 24/7 support coverage
• Adheres to Hospital Value Statements and Divisional/Departmental Policies and Procedures
• Maintains current knowledge of and practice/comply with UHN mission and value statements, Occupational Health & Safety Act, Regulated Health Discipline Act, and other relevant regulations, legislation and guidelines
• Maintains strict patient confidentiality
• Accesses patients’ electronic records only as required to perform work duties and shred all waste paper containing patient names
• Performs cross-functional and/or other duties consistent with the job classification, as assigned or requested
• Works in compliance of the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and contravention’s of the Act, in a timely manner

• At minimum, a bachelor's degree in a clinical discipline (i.e. nursing, allied health), computer science, mathematics, health informatics, or recognized equivalent required.
• Certification in one or more of the following Epic applications preferred:
  Ambulatory, Cadence, Referrals, Clin Doc, Orders, Wisdom, Kaleidoscope. Other Epic certifications welcome.
• Advanced skills using software tools such as Visio, Microsoft Project, Excel,…