Program Account Manager

Join us as we change healthcare for the better.

OceanMD, a WELL Health Company, is the leading provider of EMR-integrated Patient Engagement and eReferral tools in Canada, playing a critical role in millions of patient visits and thousands of referrals every week. Our digital healthcare solutions empower patients and physicians to overcome the barriers preventing the timely delivery of healthcare services. By replacing paper forms with digital tools, we give patients and providers secure ways to connect, share health information, and update patient records.

Our tools:

• Empower patients to share health information with their physician before, during, and after visits, helping to ensure health records are up to-date and accurate while improving patient care.
• Meet the growing demand for digital solutions with online booking and secure messaging that improves the patient’s experience, reduces the need for unnecessary phone calls, and makes clinics more efficient.
• Improve access to care by replacing faxes, displaying wait times, and reducing the time to process and access specialist referrals.

Reporting to the Sr. Director, Government Program Services, and working closely with the Senior Program Account Manager, we are adding a Program Account Manager, Provincial Programs to our team. You will support the successful delivery of provincial digital health programs by coordinating action items and deliverables, maintaining project documentation, gathering information from teams across OceanMD, and helping ensure commitments, risks, and decisions are tracked and communicated.

The Senior Program Account Manager will retain primary accountability for program strategy and senior client relationships, while you help translate priorities into coordinated plans and consistent execution.

This is an existing, full-time, hybrid role requiring work in the office 2-3 days per week and travel within Canada as needed.

You are an organized and analytical program professional who enjoys turning complex discussions into clear actions and measurable progress. You bring experience coordinating cross-functional initiatives, managing documentation and deliverables, and gathering the information stakeholders need to make decisions. You are comfortable following up across teams, identifying gaps or roadblocks, and escalating issues appropriately. You thrive in an environment where no two days are alike and are motivated by the opportunity to improve healthcare through technology.

Experience in healthcare, government, or technology environments would be an asset.

Impact and influence. You want to make a difference in how Canadians experience the healthcare system and empower patients and physicians with the technology they need to streamline access to information.

A place to grow your career and your skills. You will immerse yourself in learning about what we do, understanding the impact we make on the lives of Canadians - established and new, young and old - as we bring an empowering service to them. We are looking for individuals who want to commit to our work, take our offerings to the next level and beyond, and help us grow as a company.

In turn, as we continue to scale, we will take you on the journey with us, with opportunities for professional development, recognition, and growth.

Learning and exposure. You will work closely with an experienced senior program leader and cross-functional teams, gaining exposure to large-scale provincial digital health programs. You will have opportunities to strengthen your program management, business analysis, and client-facing skills while contributing to how the Government Program Services team operates as it grows.

• Support program delivery. Working closely with the Senior Program Account Manager, you will coordinate activities that support provincial program commitments, implementation plans, and client deliverables.
• Track actions and deliverables. You will maintain project plans, action logs, decision records, risks, issues, dependencies, and status reports. You will follow up with owners to keep work moving and elevate…