Emergency Department Flow Assistant Job Toronto area,Ontario Canada,Healthcare

Dedicated exclusively to children and their families, The Hospital for Sick Children (Sick Kids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day.

Sick Kids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.
When you join Sick Kids, you become part of our community. We share a commitment and determination to fulfil our vision of Healthier Children. A Better World.
Don't miss out on the opportunity to work alongside the world's best in paediatric healthcare.
Emergency Department Flow Assistant
The Emergency Department (ED) at Sick Kids is a fast-paced, rapidly changing environment. We care for patients aged 0-18 years who present with illness and injury at different varying levels of severity. The Flow Assistant role is an integral component in the delivery of high-quality patient care.
As a Flow Assistant you can expect to be on the go for most of your shift. You'll frequently move between different care areas in the Emergency Department to assist patients, families, and the clinical team. The position requires continuous presence across various locations to support patient flow, provide assistance during procedures, and deliver discharge materials.
The Flow Assistant works as a member of the ED team, reporting to the Senior Clinical Manger, and under the direct supervision of a Clinical Support Nurse (CSN) throughout each shift.
Here's What You'll Get To Do

Collaborate with the interdisciplinary team to facilitate efficient patient flow through the ED
Assist with patient and family way finding
Escort patients and families to various care areas in the ED
Provide therapeutic holds of patients during procedures
Provide discharge papers to families
Assist in meeting the various needs of patients and families using a family-centered care lens
Support the needs of providers and nurses in our ED surge area

Here's What You'll Need

Essential Requirements

High School Diploma
Previous experience in a hospital/medical environment interacting with patients
Strong understanding of service excellence and family centered care
Proficiency with technology and computers
Strong communication, interpersonal and organizational skills
An ability to adapt easily to change and remain flexible in a busy and dynamic clinical environment
Be able to work well independently and in a team setting with people of diverse backgrounds
Be able to exercise good judgment in assessing and resolving difficult situations
Have demonstrated the ability to build rapport and relate well to children
Be able to provide the Hospital with documented proof of tuberculosis testing and immunization status
Have a good command of the English language, both verbal and written
Possess a high level of maturity in order to meet the unique needs of our patients, families and staff
Demonstrated commitment to equity, diversity and inclusion (EDI) and experience advancing EDI objectives

Assets

Previous experience working in an emergency department
Previous experience with patient information systems and electronic medical records (experience with Epic is an asset)

Employment Type

Part-time, 0.3 FTE
9-month contract
Shift: 8 & 12 hours; a variety of days/evenings/nights/weekends/holidays

Sick Kids is committed to championing equity, diversity and inclusion in all that we do, fostering an intentionally inclusive and culturally safe environment that reflects the diversity of the patients, families and communities we serve. Learn more about workplace inclusion.
Every application is reviewed by a human recruiter and all hiring decisions are made by people. In some cases, AI-assisted tools are used to help review applications based on job-related qualifications.
All positions posted on the Sick Kids Hospital's Careers Site represent current vacancies, unless otherwise posted in the job description.#J-18808-Ljbffr