Applications & Renewals Representative

Salary Range:$55,280.00 To $69,100.00 Annually

The above Salary Range is our Hiring Range which is commensurate with experience

Employment Status: Permanent

Type of Position: Backfill

Location: Hybrid

Number of Vacancies
: 2

The Applications & Renewals Representative is responsible for evaluating credentials and determining eligibility for licensure in accordance with College policies and regulations. The role involves careful review of qualifications and supporting documents; assessing eligibility and/or application deficiencies; determining and processing fees based on Board specifications; approving and issuing certificates of registration for various registration classes; and the overall support of applicants and registrants as it relates to pharmacy practice registration and licensure maintenance.

Within this client-facing role, representatives are tasked with managing communications from the profession and public to address queries and provide guidance received through multiple platforms. Additionally, the role requires the ability to identify and execute process improvements and the initiative to support business operations. The representative is detail-oriented, analytical, and possesses strong written and verbal communication skills. The representative is adept at efficiently handling multiple competing tasks, changing priorities, and high volumes of tasks.

• Analyze pharmacy professional credentials and qualifications to determine eligibility by interpreting and applying Ontario registration regulations and College policies.
• Evaluate applicant eligibility, qualifications and credentials to ensure they meet the requirements for a certificate of registration (Student, Intern, Pharmacist, Pharmacy Technician and Pharmacist (Emergency Assignment) and Pharmacy Technician (Emergency Assignment)), including but not limited to, source verification of documents, determining currency of education, and review of practice history and professional standing.
• Assess eligibility for re-in statement, re-registration, or reactivation of a file/license on a case-by-case basis of former registrants/applicants based on their prior and current registration information.
• Conduct quality checks for completeness of the application, ensuring accuracy of the applicant’s data and that registration requirements are valid prior to issuance of the certificate of registration.
• Evaluate incoming supporting documents to ensure compliance with the regulations and College processes.
• Collect information and utilize discretion and critical thinking to manage complex registration matters and provide customized guidance, including providing clarification, assistance, and strategy to complete the application in the most efficient and cost-effective manner.
• Screen registrant profile to identify conduct-related matters and alerts relating to pharmacy practice.
• Participate in the College’s annual renewal process for all registrants by communicating fee status, payment status, consequences of non-payment, monitor payments and provide status report in preparation for suspension list generation/publication of registrant cancellation.
• Apply policies, regulations, and procedures to compose clear and concise correspondence for applicants and registrants, articulating registration information and requirements in response to written inquiries and live calls.
• Manage high volumes of inquiries from internal and external stakeholders while exercising effective communication, diplomacy, and the ability to address sensitive discussions and mitigate escalations, while complying with the OCP Privacy Policy.
• Process international pharmacy graduate data received from Pharmacists’ Gateway Canada, parsing data files, data cleaning, and organizing information to ensure accurate migration of data into the College’s system.
• Extract and summarize data from third-party stakeholders to update credentials (e.g., graduation lists, language proficiency results, police background checks, etc.), ensuring generation of accurate statistics and reports.
• Collect and manage information used to support operational needs, regulatory…