Operations Leader Pharmacy Technician

Operations Leader Pharmacy Technician(Job )

Job title:

Operations Leader Pharmacy Technician

Job

Site: CA:

ON:

Toronto:

St. Michael's Hospital

Category:
Pharmacy

Work type:
Full-Time Permanent

Date posted:
August 20, 2026

Close date:
August 27, 2026

Salary range:

Shift/ hours of work:

The Pharmacy Department at Unity Health Toronto has a mission to provide comprehensive, seamless, and patient-centered care to all patients and family we serve to improve quality and safety of their mediation therapy through collaboration, education, leadership, and innovation.

Pharmacy Technician Supervisor oversees Pharmacy technicians, Lead Pharmacy technician, and other support staff (e.g. technical grads, clerks) working within the main dispensary. In collaboration with Lead Pharmacy Technician(s) and Pharmacy Manager, the Supervisor coordinates the day-to-day activities including staffing, work assignments; provides leadership on QA activities, process improvements; and ensures that regulatory requirements are met for relevant parts of the medication system.

The Supervisor also has administrative responsibilities for the technicians including: recruitment, performance review, and any HR related issues as directed by reporting manager.

• Ensure optimal main dispensary operations including drug and supply inventory
• Ensure relevant equipment and facilities are properly maintained (with documentation) and adequate in quantity ; prepare purchase requisitions for approval by Pharmacy Manager
• Assist nursing staff with medication system related tasks as needed such as narcotic key assignment, floor stock requests (in collaboration with Pharmacy manager).
• Assist in management of drug shortages including execution of conservation strategies
• Lead process improvement initiatives leading to better efficiency, safety, and / or lower overall costs
• Liaise with other pharmacy team members to ensure that pharmacist who work in the dispensary are aware of processes; engage pharmacists in process improvements where needed, and report and discuss issues with Pharmacy Managers
• Provide leadership to Pharmacy technicians/Lead Pharmacy technician and resolve issues, and escalates to Pharmacy Manager when needed
• Evaluate main dispensary operations and physical space regularly to optimize safety, efficiency, and cost-effectiveness; where needed, lead working groups to implement approved changes and evaluate the change to further optimize where needed
• Keep up to date on regulatory and practice standards of technicians, and ensure staff are aware and meet those standards and requirements; where needed collaborate with Pharmacy Manager to design, implement, and evaluate process improvement efforts
• In collaboration with Pharmacy Manager, ensure policies and procedures are up to date and in compliance with other hospital and / or professional policies and regulations/legislation
• Work with other hospital staff (e.g. Planning team, Nursing team) to address medication storage /stocking issues, medication system problems as required, including the design, relocation, and/or installation of new medication rooms that meet client, regulatory and professional standards;
• In collaboration with Pharmacy Manager of Business Operations, review medication system spending and budget and report issues to relevant Managers
• Assist in development of proposals/business cases/data analysis for new equipment or automation used in the dispensary; if approved, assist in their implementation and optimization
• Participate in relevant corporate/site specific committees such as Medication system safety committee; assignment of such committees should be done in collaboration with Pharmacy Manager
• Build effective environment for team work within the dispensary and with relevant external agencies (e.g. Centennial College)
• Recruit technicians and support staff as needed in alignment with HR policies and regulatory credentialing; assist in coordination of orientation of new staff and ensure relevant departmental certifications are completed as appropriate
• Conduct performance reviews of technicians and lead technician;
  Coach/motivate/manage as appropriate and…