Finance Clerk

Position Profile

Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team.

At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital.

Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!

The Accounts Receivable department is seeking a Finance Clerk I. The incumbent will be joining an existing team, performing Billing/Accounts Receivable [B/AR] processes including Cash Office operations.

Employment Status: Temporary Full-time

Duration: March 2028

Reporting Relationship: Manager, Accounts Receivable

Scheduled Requirements: Must be flexible to work Days, Evenings and weekend 8-hour shifts

• Monday
  - Friday: 8AM – 4PM
• Monday
  - Friday: 12PM – 8PM
• Saturday & Sunday: 10AM – 6PM

Employee Group: LiUNA

Hourly rate: $29.354-$31.721

Location: Wilson Site (Subject to change)

Position Responsibilities

• Create, review, submit and reconcile claims for all types of Hospital related revenue within a timely manner (meeting billable criteria / timeline). OHIP, WSIB, Out-of-Province, Community, Third Party agencies (i.e., Blue Cross), Private Insurance, Preferred Accommodations and other Health Care Institutions.
• Create, review and process all Client Billings in an accurately and timely manner (i.e., Retail vendors, Partner hospitals, Union Billings, Research billings, Physician, Miscellaneous clients).
• Liaise with insurance companies to coordinate payment and settlement of patient accounts.
• Generate and review Aged Accounts Receivable report and perform collection activity on overdue accounts. Includes all Patient and Client Accounts.
• Liaise with Health Records Department, Clinical Teams, or other hospital departments as required to address patient account issues and facilitate billing and collections.
• Liaise with WSIB / UHIP / Blue Cross, or any other provider to rectify unpaid / rejected accounts.
• Identify claims for adjustment and / or write-offs.
• Accurately develop and document Financial Agreements when deemed necessary (i.e., Uninsured Patient Accounts).
• Performs collection and payment functions during various department rounding in a prompt, efficient and timely manner (Inpatient Units, Outpatient Clinics, Emergency Department, Medical Imaging)
• Collect pertinent patient, payment and insurance information to assist with billing, collections and payment from Unit rounding
• Print bills, statements, and cheques for accuracy prior to sending to patients / clients
• Sort and collate outgoing and incoming mail (i.e., statements, collection notices, cheques)
• Update patient demographics and insurance information to ensure accurate billings
• Obtain credit / debit card payments over telephone upon patient request
• Coverage of other Finance clerk tasks as per operational requirements

• Cross train team members
• Work with other team members to coordinate responsibilities, and prioritize tasks, ensuring all important deadlines are met.
• Provides excellent customer service to all internal and external stakeholders using appropriate communication methods to respond in a timely, helpful, and courteous manner.
• Responds to all types of billing and payment inquiries in a calm, patient, and courteous manner. Inquiries are…