Medical Science Liaison, CRM - GTA;

The Position

• Drives scientific dialogue and consensus, establishes awareness and educates about the diseases and assets by developing and maintaining peer-to-peer scientific relationships
• Ensures external stakeholders have the necessary knowledge to identify the right patients and to make appropriate treatment decisions
• Delivers seamless customer experience and satisfaction through value-based orchestrated engagements
• Generates action-focused insights from external stakeholders and develops deep understanding of the healthcare landscape, health systems and stakeholder network as well as patient journey / care pathways to inform Scientific Objectives (SOs) and strategic decision making
• Identifies stakeholder and patient needs and recognizes opportunities for data generation, healthcare solutions, and collaborations with external stakeholders to address these needs

This job posting is for an existing vacant position.

• Accurately and proactively map and profile key stakeholders within territory/accounts
• Contribute to the systematic analysis of stakeholder network dynamics (in collaboration with Medical Affairs) based on the understanding of the local healthcare landscape/stakeholders/patient journey
• Develop and execute a territory-specific strategic stakeholder engagement plan that supports the TA Scientific Objectives (SOs) and priorities, aligned to Integrated Brand Plans (IBP)/Integrated Customer Plans (ICP). Monitor and adjust as needed to meet business needs
• Communicate effectively via different channels, engaging presentations, and omni-channel orchestration
• Maintain regular communication with Customer Facing Team (CFT) Leadership and/or other customer facing roles to review ongoing activities and insights, share best practices, and communicate learnings to maximize opportunities in the region
• Deliver and/or support development of trainings/resources (as directed/if required) to effectively execute the customer engagement model
• Serve as a mentor for newly hired MSLs, as requested
• Manage time, BI resources, and/or projects effectively and within budget
• Adhere to all legal, regulatory, and compliance requirements as required

• Identify appropriate/relevant external stakeholders and decision makers. These may include but not limited to external experts (EEs), healthcare providers (HCPs), healthcare organizations (HCOs), Payors/Key Decision Makers, and Patients/Patient Advocacy Groups (PAGs)
• Establish and maintain these scientific relationships, while developing a strong understanding and mapping of territory-specific stakeholder network, healthcare systems, and patient care pathways
• Conduct tailored and orchestrated scientific/clinical exchanges to identify/address key drivers, barriers, needs, and opportunities
• Drive discussions on relevant scientific/clinical data as well as asset value-proposition within the context of stakeholder needs as well as to support the scientific objectives and Therapeutic Area (TA) strategy, aligned to IBP/ICP
• Develop and execute on tailored engagement strategies and action plans specific to stakeholder needs/gaps/insights
• Identify the gaps in the patient journey and recognize the opportunities to establish referral pathways and/or “beyond the pill” initiatives to close these gaps
• Be the preferred scientific resource and partner to address questions/perceptions as well as evidence generation gaps
• Staff medical booth at congresses
• Conduct/facilitate advisory boards, round-table discussions and other activities as requested
• Support implementation of early access programs in alignment with the local regulations
• Expectation is that time in field is at least 60% upon establishment of a full external expert list