Clerical Support Associate - Haemodialysis, Wilson

Position Profile
Humber River Health. Tomorrow's Healthcare, Today.

Humber River Health is a multi-site organization serving a population of more than 850,000 people in the northwest Greater Toronto Area. The organization is a member of the Toronto Academic Health Science Network (TAHSN) and operates Hennick Humber Hospital, along with its Finch and Church campuses, supported by more than 5,000 employees, approximately 800 physicians, and over 600 volunteers.

Hennick Humber Hospital is North America’s first fully digital hospital. Through robotics and advanced technology, patients benefit from less pain, fewer complications, and shorter hospital stays. A custom combination of technology and clinical expertise supports a reimagined model of care focused on safety, efficiency, and improved outcomes. Its digital ecosystem includes automated laboratory services, medication management robotics, electronic health records, a Command Centre, computerized physician order entry, bedside computer terminals, and surgical tracking systems that keep families informed in real time.

These innovations enhance communication, improve efficiency, and create a more connected experience for patients and families.

This transformation has been made possible through the dedication of Humber’s staff, physicians, and volunteers. Together, they are united by a shared belief: the power to transform healthcare through innovation, collaboration, and excellence. With strong teams and a commitment to continuous improvement, Humber River Health continues to deliver Tomorrow’s Healthcare, Today.

Right now we are looking for a  Clerical Support Associate  to work with our  Haemodialysis Department, Nephrology Program.

Employment Status:
Temporary Part-time Duration (if contract):
December 2026

Hours of Work:
Days, Evenings, Weekends, Holidays

Location:

Humber River Health, Wilson Site Labour Group:  Teamsters Clerical Reporting Relationship:  Manager,Haemodialysis, Nephrology Program Hourly Rate:  $29.966 - $31.016

Position Responsibilities:

First line of contact with patients and their families.

Provides administrative, clerical and customer service support including reception/customer service, answering telephones, and organizing tests, procedures and lab work

Regular communication with Dietary department, input to and monitor Thoughtwire

Register patients for their appointments and apply armbands within a 30 minute window, re-book missed wheel-trans rides, assist drivers to locate patients

Booking appointments in community wide scheduling, making changes to patient schedule, Collecting statistics and data as required including ORRS data collection and submission.

Responsible for unit staffing tasks as per guidelines in consultation with the Manager or designate.

Other clerical support as requested by the Resource nurse/Manager.

Qualifications:

High school graduate or equivalent.

Completion of a Community College Office Administration Diploma (preferably Medical) or equivalent required.

Minimum of one-year full time recent clerical experience required, preferably in an out-patient health care setting.

Knowledge of medical terminology required. MEDITECH computer experience an asset.

Demonstrated excellent computer skills required, including Microsoft Word, Excel, Power Point and Outlook

Good organizational and problem solving skills required, including an ability to prioritize a varied and busy workload. Demonstrated ability to cope with tight deadlines, frequent interruptions and emergency situations

Experience in community wide scheduling strongly preferred

Good keyboarding skills with a minimum typing speed of 40 wpm.

Excellent interpersonal and communication skills (verbal and written). Very good spelling, proof reading skills and minute…