Program Manager, WSIB Programs, Ontario
Location: This role will be hybrid based out of Ontario and will involve travel to our locations and client sites.
Lifemark Health Group (LHG) is a market leader in customized healthcare solutions. With over 20 years of service excellence, LHG is one of the largest, most trusted, and most comprehensive providers in Canada. As a national healthcare company, LHG employs over 5,000 highly trained clinicians, medical experts and team members in almost 400 locations coast-to-coast and continues to grow both organically as well as through acquisitions.
With that growth, is a vision to be the most innovative healthcare providers in community rehabilitation, workplace health and wellness and medical assessment services. Lifemark was acquired by Loblaw Companies on May 10, 2022.
The Program Manager is accountable for the end-to-end delivery of Lifemark’s centralized operating model supporting the WSIB programs.
Reporting into the Senior Director, Channel Operations this role serves as the primary point of contact for WSIB, and the Ontario Workers’ Network, and is responsible for overseeing intake, triage, provider network performance, reporting, billing integrity, and service quality across a province-wide network of Lifemark clinics.
The successful candidate will lead a centralized coordination function that ensures injured workers are triaged, treated, and supported through return-to-work in a timely, consistent, and high-quality manner, aligned to defined service level expectations.
Programs you'll be accountable for: WSIB Specialized Care Program/Ontario Workers’ Network (OWN); WSIB Interdisciplinary Treatment Program of Care; WSIB Musculoskeletal Program of Care; WSIB Mild Traumatic Brain Injury Program of Care;
Mental Health Program of Care
Client Leadership & Governance
- Act as the primary interface with the WSIB & OWN for all operational matters
- Lead regular governance activities including operational updates, Monthly and Quarterly Business Reviews
- Provide proactive communication on program performance, risks, and system pressures
- Manage issue escalation and resolution in collaboration with the client
- Oversee centralized intake, triage, and referral allocation across the province
- Ensure workers are matched to appropriate providers based on clinical need, location, and capacity
- Monitor and ensure adherence to service level agreements (SLAs), including clinical standards, access, reporting and turnaround times
- Coordinate scheduling, rescheduling, and no-show management through centralized processes
- Ensure seamless coordination across Lifemark clinics
- Oversee onboarding, credentialing, and ongoing program management within clinics
- Identify gaps in geographic or service coverage and implement mitigation strategies
- Act as escalation point for provider performance issues and conflict resolution
- Ensure consistent application of quality assurance processes across all providers
- Monitor adherence to clinical pathways, documentation standards, and reporting requirements
- Partner with clinical leadership to address quality gaps and identify training needs
- Drive consistency in service delivery across a multi-provider network
- Oversee development and delivery of program reporting and performance dashboards
- Monitor key performance indicators including return-to-work outcomes, service timelines, and provider performance
- Analyze trends and translate data into actionable insights and recommendations
- Ensure standardized data collection and reporting processes across all providers
- Sharing and socializing data insights that inform clinics and leadership on status of the…
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