Clinic Manager

Med Sleep was founded in 2004 out of a genuine passion for sleep medicine, and that spirit has grown into an entrepreneurial, fast-expanding national team with clinics across Canada. We're looking for an experienced, hands‑on Clinic Manager to lead day-to-day operations at our Etobicoke, Ontario clinic – someone who can balance strong leadership with a genuine commitment to patient care.

• Be part of our growth story: we're a national Canadian company that's been expanding since 2004, with an entrepreneurial environment that rewards initiative and offers real career growth
• A commitment to education: ongoing personal and professional development is built into how we grow our people
• A diverse, welcoming team: we're proud that women make up the majority of our Senior Management team
• Comprehensive benefits:
  Health, Dental, Vision, Long Term Disability, Life Insurance, and Accidental Death & Dismemberment coverage
• Company Match RRSP Program
• Paid Time Off

• Oversee daily clinic operations – reception, doctor's schedules, and sleep study booking – ensuring smooth patient flow and a high-quality experience at every touchpoint
• Interact directly with patients and physicians to address questions and foster a positive experience for both
• Handle escalated patient concerns with professionalism and care
• Analyze patient feedback surveys to identify areas for improvement
• Recruit, onboard/offboard, train, schedule, and manage clinic staff, building a team culture where every person is valued
• Coach and motivate the team, providing feedback to ensure quality, timeliness, and a positive patient experience
• Ensure adequate admin staffing to support delivery of excellent patient care
• Step into the Administrator role as needed during staff absences

• Monitor and uphold clinical and administrative quality standards, ensuring compliance with health and safety regulations and patient privacy/confidentiality requirements (PHIPA)
• Track productivity, timeliness, and quality metrics; adhere to internal administrative and process standards
• Review and resolve OHIP billing questions, RAs, and rejections, and track non‑OHIP receivables with the billing team
• Ensure sleep studies, consult notes, and follow-ups are reported and sent out in a timely manner

• Manage the clinic's EMR system, ensuring accurate patient records and efficient workflows
• Complete and submit operational reports in a timely manner
• Develop, roll out, and continuously improve administrative processes and policies Budget, Supplies & Relationships
  • Support budgeting, inventory management, and ordering of supplies
  • Coordinate maintenance and repairs for clinic equipment and facilities
  • Build and maintain strong relationships with referring physicians and community partners
  • Contribute to local marketing and outreach efforts to support clinic growth
  Skills &
  
  Qualifications:
  • 3-5 years of experience in a healthcare administration, clinic management, or supervisory role (medical office or sleep/respiratory setting is an asset)
  • Proven leadership skills with experience managing and developing a team
  • Strong organizational and problem‑solving abilities in a fast‑paced environment
  • Proficiency with EMR systems, scheduling software, and Microsoft Office
  • Excellent communication skills, with the ability to liaise confidently with physicians, staff, and patients
  • Location:
    
    Etobicoke, Ontario
  • Job Type: Full-Time, Permanent
  • Schedule:
    
    M-F, 40 hours/week
  • Salary: $62,000 - $72,000 per annum

  Med Sleep is built on skilled and dedicated employees, and we strive to create a great place to work and grow. If you're an organized, people-focused leader who wants to help build our legacy and future, we'd love to hear from you.

  Vacancy Disclosure: this posting represents an additional position within our organization.