We make health happen Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
Job Description Care Co-ordinatorLocation:
Hong Kong
Permanent
Full time
Flexible working
We make health happen Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad. Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
Role OverviewThe Care Coordinator role enables Bupa Global to improve customer outcomes along the care journey whilst delivering value-based healthcare. The role will focus on ensuring that Bupa customers in key selected hospitals and facilities have evidenced based diagnostics and care at level and appropriate length of stay. The Care Coordinator also supports the hospital with timely, efficient, and sustainable pre-admission and discharge of the customer.
HowYou’ll Help Us Make Health Happen
- Reviewing Bupa Global customers care needs, using triage and signposting skills to direct them to contracted and preferred providers to deliver clinically appropriate diagnostics, care, and services in the right care setting to achieve optimal outcomes.
- To achieve this outcome, you will be reviewing non-complex inpatient and day hospital admissions and discharges, and prioritising daily reviews
- Identifying and seeking relevant clinical information to accurately update the patient management system and selected clinical software tools.
- Orientate and educates customers and their families by explaining the role of the care coordinator; initiating find a provider / concierge pathway; providing educational information in conjunction with direct care providers related to treatments, procedures, medications, and continuing care requirements.
- Participating in case review meetings; coordinating information and care requirements with other care providers; resolving issues that could affect smooth care progression; fostering peer support; providing education to others regarding the case management process.
- Monitor the delivery of care with hospital bed managers; request copies of documented careplans; identifying progress toward desired care outcomes; intervening to overcome deviations in the expected plan of care; reviewing the care plan with customers in conjunction with the direct care providers; interacting with involved departments to negotiate and expedite scheduling and completion of tests, procedures, and consult; maintaining ongoing communication with utilization review staff regarding variances from the care plan or transfer/discharge plan.
- Evaluates outcomes of care with the interdisciplinary team by measuring intervention effectiveness with the team implementing ongoing recommendations.
- Maintain complete and accurate member records
- Triage all cases referred for complex case management and assistance with evacuation/repatriation by allocating cases to available global case management teams in region and monitor throughout working hours in line with agreed SLA
- Analysing the outcomes from the software and determining if further information or action is required.
- Working collaboratively with key hospital personnel to…
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