Clinic Secretary - Family health team clinic - Regular

Clinic Secretary - Full Time Permanent

• Complete administrative tasks including chart preparation, scheduling appointments, organizing reports, and following up on referrals
• Proficiently respond to patient phone calls and emails
• Provide face to face patient support in our outpatient clinics
• Assist nursing staff and physicians with triaging patient phone calls and appointments based on patients' needs
• Support clinic flow by coordinating on-site and virtual appointments
• Participate in Quality Improvement initiatives

• Outstanding customer Service skills are essential
• Excellent problem-solving, interpersonal and communication skills
• Demonstrated ability to work effectively in an interprofessional team environment.
• Minimum 2 years front-line outpatient experience is essential. Primary Care experience is an asset.
• Previous experience with Electronic Medical Records (EMRs) is required.
  
  - Telus Practice Solutions (PSS) EMR is an asset.
• Ability to collect and enter patient data accurately
• Very strong multi-tasking skills with the ability to manage competing priorities of phones, EMR administrative tasks, physician requests, and patients attending clinic.
• Excellent written, verbal and electronic communication skills
• Proficient in MS Office Suite and an aptitude for adapting to new software and IT systems
• Sound knowledge of medical terminology
• Demonstrated ability to adapt to face paced and changing work conditions