Bell Captain; Part-Time

Join to apply for the Bell Captain (Part-Time) role at Fairmont Hotels & Resorts
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For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth. Today, it continues to be a symbol of timeless elegance and modern sophistication, offering guests a chance to experience tradition and innovation.

To ensure customer satisfaction by offering the highest caliber service to the hotel guest on arrival and departure and throughout the length of the guests stay.

• Greets all guests and co-workers with a smile and an appropriate hospitality greeting.
• Positioned at the Bell desk at all times to provide or arrange assistance with guest luggage upon arrival, and departure.
• Tracks luggage as it arrives up the ramp from the Door Person.
• Answers the telephone inquiries promptly.
• Monitors ALICE system to ensure timely dispatch of all guest calls.
• Tracks and records all “Fronts” and “Lasts” in ALICE to ensure accurate records are kept of all bellmen movements.
• Provides information about hotel facilities, dining, transportation, and local attractions, or refers guests to another resource if needed.
• Maintains communication and favorable working relationships with all fellow employees.
• Applies policy and procedures to ensure consistency of service and standard performance.
• Oversees and directs Guest Service staff on a shift basis, ensuring customer satisfaction and adherence to service standards.
• Organizes and expedites handling of group baggage.
• Posts applicable sundry charges to the appropriate accounts and completes daily bellman gratuity distribution worksheets.
• Records and updates relevant logbooks.
• Effectively reviews all daily reports and utilizes information systems such as e‑mail, pass‑on sheets, daily function listings, inter‑office correspondence, and the VIP list.
• Assists in fire alarm response duties as outlined in the hotel fire response manual.
• Ensures guest and co‑worker safety by reporting suspicious or unusual behavior to the appropriate supervisor and informing security.
• Reports for duty in professional appearance and dress to standards.
• Champions outstanding service levels among the team.
• Strictly adheres to all Fairmont and Richey service standards in Bell‑person check‑in and check‑out policy.
• Provides luggage storage for guests in one of our three storage areas.
• Awareness of all Accor Live Limitless  members.

• Bellperson experience required.
• Available to work weekends, evenings, and shift work.
• Excellent verbal communication skills.
• Excellent interpersonal skills.
• Ability to delegate tasks.
• Prioritizes guest requests based on urgency.
• Enjoys dealing with the public.
• Proven multitasker.
• Problem‑solving and guest‑resolution skills are a must.
• Thrives under pressure.
• Team‑oriented.
• Customer service focused.
• Professional manner and outgoing personality.
• Good command of the English language.

• Constant standing and walking throughout shift.
• Frequent lifting and carrying up to 50 lbs.
• Constant kneeling, pushing, pulling, lifting.
• Frequent ascending or descending ladders, stairs, and ramps.

• rate of pay: $19.31 per hour, with a wage increase after six months of compensated service. This role is tipped.
• Free healthy meals on every shift.
• Travel discounts at Accor hotels worldwide.
• Free dry‑cleaning for work gear.
• Custom learning programs to boost your talents.
• Opportunity to join Health & Wellness, Sustainability, and DEI Committees.
• Career growth paths with exciting new opportunities.

AI disclosure:
We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:

At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of every individual. As an Equal Opportunity Employer, we provide equal access to opportunities and welcome applications from all qualified candidates.