Executive Lounge Attendant

Job Description - Executive Lounge Attendant (Full Time) - Toronto (HOT0C72S)

HOT0C72S

Hilton Toronto
145 Richmond Street West Toronto M5H 2L2

An Executive Lounge Attendant provides Guests an attentive and hospitable experience throughout their stay by responding efficiently to their enquiries and anticipating their needs.

• Welcome Executive Guests on arrival and assist throughout their stay, responding promptly and efficiently to enquiries and any concerns.
• Conduct daily inventory checks of food, beverages, cutlery, glassware, and other lounge amenities to ensure availability and readiness.
• Maintain a consistently high standard of cleanliness and presentation in the lounge, creating an inviting, quiet, and exclusive atmosphere.
• Operate coffee machines, toasters, and other small appliances, performing basic troubleshooting and daily maintenance as needed.
• Stay well-informed about all hotel services, VIP requests, and special events to provide up-to-date information and support.
• Demonstrate knowledge of local attractions, landmarks, and external locations to assist Guests with recommendations.
• Exhibit a proactive and professional demeanor with a strong focus on hospitality and exceptional Guest service.
• Act as one team and share insights with Front Office for an exceptional experience.
• Comply fully with hotel security policies, fire regulations, and all health and safety legislation.
• Carry out tasks as assigned by the Executive Lounge Manager or Coordinator with diligence and care.
• Contribute to the team’s success by performing duties in an environmentally conscious and sustainable manner.
• Apply previous Food & Beverage experience to support smooth and high-quality lounge operations.
• Proactively engage with Guests to deliver service that reflects Hilton’s unwavering commitment to excellence.
• Learn and remember individual Guest preferences to consistently create personalized and memorable experiences.

Executive Lounge Attendants serving Hilton brands are always working on behalf of our Guests and with other Team Members. To successfully fill this role, you should maintain the following attributes.

• Previous Guest Service or Food & Beverage experience in a hotel or leisure industry.
• Excellent personal presentation paired with strong interpersonal and communication skills.
• Ability to remain calm, efficient, and organized under pressure.
• Genuine passion for delivering exceptional Guest service at every opportunity.
• Flexible and committed to availability for early morning shifts starting at 6:00 am or late evening shifts ending at NNN pm.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in an Executive Lounge in a hotel environment.
• Multi-lingual with fluency in English.
• Smart Serve Certification.
• Food Handler Certification.

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We're passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We're leaders in our industry and in our communities.
• Teamwork – We're team players in everything we do.
• Ownership – We're the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline.

You will be offered a competitive benefits package. As a team member, you will also become eligible to receive discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Hilton Hotels and Resorts are committed to providing equality of services, and access to facilities for all our guests. For more information on this hotel’s Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at AODA or call
-AODA.

Full-time

Brand:
Hilton Hotels & Resorts

Guest Services, Operations, and Front Office