Sales Manager - Social & Meetings

Job Description Summary

The Sales Manager (SM) - Social and Small Meetings sells, manages and coordinates all social events and functions booked through the catering and sales department as assigned.

• Must be able work in a fast-paced environment.
• Most work tasks are performed indoors.

• The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly.
• The person in this role may be carrying, lifting or pulling items weighing up to 50lbs and pushing and / or pulling approximately 200lbs.
• The person in this role will be frequently standing up, bending, climbing, kneeling and moving about the hotel.

• Must be flexible to work variable days of the week to include weekends and holidays.
• Must be flexible to work variable shifts (days, nights, overnights).
• Ten to twelve hour shifts sometimes required.

• Bachelor’s degree in sale/marketing or related field preferred.
• 3+ years of progressive experience in a hospitality or hotel Sales and Marketing setting.
• Direct supervisory experience in a Sales & Marketing leadership position.
• Experience working with major hospitality brands.

• Sell and negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines. Confirm in writing to the client and all affected hotel departments all group requirements via sales contract terms, addendums, confirmation of pricing, group resumes, and/or banquet event order.
• As needed, assist the client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow, room set‑up, group room blocks and VIP services, etc.
• Solicit and Service new business. Up‑sell client events and manage function space and room block inventory.
• Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.
• Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.
• Report and communicate meeting and event needs between the client and hotel.
• Prepare and distribute amenity request forms for specified clients. Obtain designated approvals and follow-up on delivery.
• Check function room set ups prior to guest arrival, ensuring all details are in agreement with client’s requirements and hotel standards. Ensure deficiencies are corrected by appropriate personnel.
• Welcome group contact upon arrival at function and ensure guest satisfaction.
• Monitor and ensure all functions are set up, refreshed, and broken down in compliance with scheduled times and departmental procedures.
• Work in a timely manner to execute and distribute all Banquet Event Orders (BEO) and contracts as designated by sales.
• Conduct hotel and banquet facility tours and entertain qualified clients in accordance with company and property policies.
• Assist in the preparation of the departmental budget and implementation of the hotel’s catering and conference strategy.
• Maintain client files and update information daily in accordance with established departmental policies and procedures. Review daily postings of charges to master accounts of clients and resolve any discrepancies, or process necessary adjustments. Review final bill prior to presenting to client. Complete post‑conference reports of events for senior management, and complete other reports as needed or requested.
• Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings.
• May perform other duties as assigned.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments.
• Interact with outside contacts:
  • You will consistently deliver our GUEST model:
    • Greet or welcome everyone, warmly with a smile
    • Use eye and ear contact and guest’s name
    • Establish/anticipate needs
    • Solve and own all requests/complaints
    • Thank everyone
  • Guests – to ensure their total satisfaction
  • Airlines, wholesalers, corporate accounts, travel agencies, ad agencies, etc. – to ensure…